Guest Experience Team Lead

Impact Kitchen is here to impact the lifestyle of New York City!

Impact Kitchen is a nutrition focused all day restaurant & cafe serving breakfast, brunch, lunch & dinner. We are 100% free of gluten, refined sugars and seed oils. Make an Impact everyday with smoothies, power bowls, coffee, baked goods and endless other nutrient‑dense options.

Founded in Toronto in 2015, Impact Kitchen is the brainchild of two incredible innovators: personal trainer and nutrition expert Josh Broun, and M
· A·C Cosmetics co‑founder Frank Toskan. In addition to our restaurant presence, Impact Kitchen fuels many major league sports teams and top athletes through catering and culinary partnerships.

We are incredibly excited to share that this job posting is for our first New York based location, Impact Kitchen Nomad. Impact Kitchen Nomad will be opening in summer 2025. Together we can make an Impact Everyday.

• We are Passionate & Purposeful
• We are Impacting the Community
• We are Building for the Future

We honour our food philosophy and make sustainable decisions while providing world‑class hospitality. We ensure you feel the impact of our passion, every day.

From our teammates to our customers and partners, we are a community. We connect, inspire and make an Impact together, every day.

We are constantly evolving and building for a better tomorrow. We believe that our habits truly make an Impact, every day.

Impact Kitchen prides itself on creating an incredible environment for those inside and outside our organization. We think like a professional team and are always training for the championship.

• 96% – The amount of managerial roles we filled through internal success planning last quarter.
• 87.5% – Our average score across Indeed and Glassdoor.

If health and wellness excites you, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you!

As a Guest Experience Team Lead (GETL) at Impact Kitchen you set the hospitality standard high and are passionate to ensure guests enjoy their experience. You create positive interactions at all moments in the guests journey and create a sense of community while taking orders, serving or siding. You partner with your Culinary Experience counterparts on the team ensuring great teamwork.

You are an integral team member as you prepare a variety of beverages to high standards and with a quick turn around.

As an Impact Kitchen GETL you are an expert in your niche and are the teams go‑to resource when it comes to all things guest experience. You are a trainer and facilitate coaching and knowledge transfer instinctually. You aim to see your team succeed and support management with the successful operation of the business. This role has keys to our restaurant and leads by example with every action.

The natural progression from this role is to Restaurant Assistant Manager.

Guest Experience Team Members earn $20.50/hour, paid time off for Full Time staff, and receive a substantial discount on Impact Kitchen products and have flexible scheduling to accommodate a healthy balanced lifestyle.

Guest Experience Team Leaders make an impact everyday through leading our front‑of‑house operations and coaching and training our Guest Experience Team Members. In this role you will have the opportunity to collaborate with colleagues from multiple levels of the organization. The Guest Experience Team Lead reports to the Assistant Manager and General Manager of each Restaurant.

The first entry point into our leadership pipeline, the Guest Experience Team Lead is the perfect knowledge incubator and team coach. Those that excel in their capacity at a GETL have the opportunity to succeed to an Assistant Manager role where they build on their ability to train and develop top talent for the organization while also learning more about running a successful restaurant.

• Leading and training the Guest Experience Team.
• Ensuring a best‑in‑class…