Veterinary Client Service Representative

Description

Veterinary Client Service Representative

Part-Time

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets' primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet's life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions.

By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Compensation: $20-25/hour based on skills and experience

Our Ideal Candidate:

An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets, this experience starts when the client walks through our door and speaks with our Client Service Representatives. This part-time position would require 20-30 hours per week, Saturday required.

Job Duties:

* Communicating via phone, email, and/ or in person with clients and actively listening to their concerns.

* Scheduling appointments and using our computer information system to accurately process client payments and maintaining patient records.

* Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.

* Ability to multi-task through out the day.

* Ability to prioritize tasks faced with each day.

Job Requirements:

* High School Diploma or equivalent, AAS or higher preferred.

* At least 6 months of customer service experience is preferred.

* Veterinary hospital experience is preferred, however not required.

* Ability to lift up to 40 pounds, squatting, reach, standing, and walking throughout the day.

Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

* Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions

* Top quality medical, dental, and vision insurance plus health savings account and flexible spending account

* Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations

* Generously subsidized backup and ongoing care support for children, adults, and pets

* Mental health benefits including coaching and therapy sessions

* 401k with employer contribution with no waiting period to enroll and a one year waiting period for employer match

* Continuing education and development support through our library of free CE courses

* Scholarship opportunities and student loan support program and so much more!

Who We Are

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.

* Service - delivering exceptional service

* Empathy - leading with care

* Accountability - achieve meaningful outcomes

* Joy - be a source of light

* Exploration - learn to fuel growth

* Team - connect for success

Read more about us here.