Manager, Account Management

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service.

We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, Dream Works Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood.

NBCUniversal is a subsidiary of Comcast Corporation. Visit  for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

NBCUniversal Global Advertising & Partnerships is seeking a Manager of Account Management a pivotal role responsible for overseeing Account Managers within our organization.

As an ideal candidate, you will:

* Have robust experience partnering with agency holding companies across programmatic, streaming and linear executions.

* Be a strategic thinker with a customer-centric mindset and focus on supporting business growth, this role will be crucial in maintaining and expanding the Account Management organization.

* Demonstrate experience collaborating with cross-functional teams, and championing client satisfaction and retention efforts.

* Possess the desire and ability to inspire, motivate, and develop a high-performing team of Account Managers.

Qualifications

Leadership and Team Management:

* Provide ongoing support, guidance, and performance feedback to Account Managers, ensuring alignment with business goals while supporting potential career aspirations.

* Oversee the onboarding and training processes to ensure team members integrate smoothly and are set up for success. Routinely survey to understand or anticipate the training and development needs of the team.

* Demonstrated ability to work collaboratively with cross-functional teams and all levels of management.

* Foster a culture of collaboration, accountability, and continuous development for your team

* Client Relationship Management:

* Possess expert understanding of linear and digital media management, digital and streaming campaign diagnostics, and optimization within a biddable auction advertising environment.

* Serve as a day-to-day escalation contact for direct reports, coaching and supporting smooth execution and delivery of campaigns

* Implement performance and reporting deliverables to monitor and improve campaign performance furthering premium service standards to our clients

Operational Excellence and Automation Strategy:

* Identify workflow efficiencies and improvement initiatives to enhance service delivery and operational efficiency for the betterment of the ad revenue and clients.

* Excellence in relationship building and communication skills

* Demonstrated ability to work collaboratively with cross-functional teams and all levels of management.

Desired Characteristics:

* Strong leadership and mentoring skills

* Deadline-driven and process-oriented personality

* Strong analytical reasoning and problem-solving skills

* Resourceful self-starter; ability to adapt to change

* Comfortable working in the fast-paced, dynamic and growing business

Eligibility requirements:

* 5+ years of proven client service management experience

* 2+ years of people management

* Bachelor's Degree or Equivalent Experience in…