Relationship Service Manager

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

The Relationship Service Manager (RSM) plays a pivotal role in enhancing HSBC's commitment to delivering exceptional service to our Institutional Banking clients. This position is integral to supporting Relationship Managers in managing complex, multi-layered client relationships, ensuring operational effectiveness and seamless navigation through HSBC's global network. This role demands a proactive approach, strong communication skills, and a dedication to upholding HSBC's values and business principles.

As a Relationship Service Manager, you will:

* Act as a key partner for the Bankers you cover and build sufficient knowledge of the clients and their activities so that activities can be credibly be delegated for action

* Manage agreed approvals on behalf of the covered Bankers and ensure that activities are delivered that support the smooth management of their portfolios

* Support an array of Institutional clients including Asset Managers, Hedge Funds, Banks, Insurers and Public Sector

* Proactively manage and resolve client operational issues and enquiries, ensuring prompt follow-up and collaboration with HSBC departments, while taking ownership of client maintenance, addressing urgent matters, and supporting the development of the Client Service function

* Act as a role model by upholding HSBC values and integrity, and collaborate to deliver top-tier service to clients, and share knowledge to enhance technical competence across the function

* Uphold excellence and high standards, act as an escalation point for service or operational issues, and execute activities within the agreed operating control framework

* Adapt to evolving requirements by taking ownership of new activities, managing complex multi-layered relationships and sophisticated products, and engaging diverse teams with strong communication skills

* Deliver top-tier support to Relationship Managers within the Corporate Institutional Banking business while maintaining awareness and management of operational risk considerations

* Ensure adherence to HSBC's internal control standards, while demonstrating compliance with all relevant internal and external rules, regulations, and procedures.

* In delivering the business objectives the role holder must operate with integrity and adhere to the Business Principles and Values of HSBC

Requirements

You´ll likely have the following qualifications to succeed in this role:

* Bachelor's Degree or greater

* Must have intermediate/advanced knowledge of Corporate Institutional Banking products and services

* Must be able to manage a varied workload, prioritize effectively and execute seamlessly under pressure

* Able to build excellent working relationships across Business Units

* Excellent influencing, negotiating and interpersonal skills

* Self-starter, able to identify activities required in order to meet the needs of the Business Unit

* High energy characteristics necessary to support the needs of the Business and the Sector aligned operating model

* Developed management skills, with experience in team building and managing a wide range of projects

* Experience in managing operational risks through close monitoring and continuous improvement

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.

You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified…