Officer Manager; National

Position: Officer Manager (National)
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

* We've funded over $110 billion in loans for our customers, more than any other fintech

* Yahoo! Finance - Best Mortgage Lender for First Time Home buyers of January 2025:
Best lender for quick approval

* Yahoo! Finance - Best Mortgage Lenders of 2025:
Best online mortgage lender

* Fintech Breakthrough Award:
Best Lending Innovation Award

* Money Magazine - 8 Best Mortgage Lenders of 2025:
Best for fast closing

* We are Forbes' Best Online Mortgage Lender for 2023

* We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.

A Better Opportunity

Better is seeking an experienced Office Manager to lead office operations and onsite workplace support across our New York, Charlotte, Detroit, Dallas, and Irvine locations. This is a full-time role based in New York City and requires working onsite five days per week. The ideal candidate is highly resourceful, reliable, and proactive, and takes pride in creating welcoming, well-run workplaces.

You will play a critical role in shaping our physical environments and employee experience - ensuring our offices are efficient, hospitable, and aligned with Better's culture and values.

Responsibilities

* Own and manage all aspects of full-time office operations across multiple Better locations, including facilities management, inventory, and day-to-day oversight of reception and concierge services

* Serve as the first point of contact for office guests, ensuring a warm and professional welcome

* Manage daily operational tasks such as mail, shipping, lunch deliveries, and culture activations

* Build and maintain strong relationships with vendors, building management, and internal cross-functional partners

* Support and execute office redesigns, relocations, renovations, and other workplace projects as needed

* Maintain accurate and up-to-date workplace systems and records to track spend, space utilization, and employee engagement trends

* Ensure all office functions run smoothly and efficiently in a dynamic, fast-paced environment

* Manage and organize all Better leases, ensuring accuracy in Visual Lease and maintaining a lease payment tracker

* Field, track, and resolve all Workplace service tickets

* Oversee office supply and food ordering across all locations, consistently managing spend within budget

* Plan and execute local culture initiatives and employee experiences, including happy hours, seasonal events, and holiday celebrations

* Own the Workplace team's onboarding and offboarding processes, including badge access and workplace readiness

* Champion Better's culture, hospitality, and service standards to deliver an exceptional employee experience across all offices

Qualifications

* Bachelor's degree required

* 5+ years of experience in office management, workplace operations, or a related field

* Strong communication, organization, and time management skills

* Experience using project management tools and applying best practices

* Highly proactive and self-directed; comfortable operating without micromanagement

* Excellent verbal and written communication skills

* Proficient in Excel and workplace tracking tools

* Ability to multitask, manage competing priorities, and anticipate issues before they arise

* Demonstrates humility, accountability, and ownership

* Experience working in an agile, fast-paced environment

$75,000 - $90,000 a year

Company Benefits

We're proud to support our employees and their families with a benefits package designed to care for their health, well-being, and everyday life. All full-time and benefit-eligible part-time employees can enjoy the following benefits:

* Day One Coverage - Your benefits begin on your first day, so you're supported from the…