Project Manager, Operations Manager, Program ​/ Project Manager

Insidesource DEI Statement

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to "unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

Job Summary

The Project Manager at Insidesource is responsible for coordinating and managing furniture delivery and installation projects from order release through project close-out. This role works closely with Account Managers, Design, Account Coordinators, installers, warehouses, and clients to ensure projects are executed accurately, on schedule, and with a high level of client satisfaction.

Essential Duties and Responsibilities:

Project Coordination & Planning

* Participate in project handoff meetings with Account Managers, Design, and Account Coordinators prior to product ordering.

* Review project scope, drawings, specifications, building requirements, and installer responsibilities.

* Coordinate and perform site verifications, including field conditions, elevator access, delivery logistics, and site readiness.

* Review construction schedules when applicable and assist with establishing delivery and installation timelines.

Logistics & Documentation

* Manage receiving tickets and related purchase order documentation; coordinate distribution with warehouse and installation teams.

* Review status reports and warehouse receivers to confirm product readiness and accuracy.

* Prepare complete installation packages including work orders, drawings, schedules, scope of work, and site contact information.

* Confirm Certificates of Insurance (COIs) and building requirements are current and approved.

Delivery & Installation Oversight

* Conduct pre-installation site reviews to confirm readiness.

* Oversee deliveries and coordinate directly with installation leads.

* Support installation teams during install, including day-one coordination and issue resolution.

* Track and communicate missing, damaged, or incorrect product.

* Provide progress updates to internal teams as needed.

Project Close-Out

* Conduct final walkthroughs with clients and installers.

* Coordinate punch list completion and follow-up service work.

* Communicate lessons learned and improvement opportunities to internal teams.

Team Support

* Assist with service calls, site reviews, and team coverage as needed.

* Collaborate across teams to support project success and maintain Insidesource's high standard of client experience.

Supervisory Responsibilities

None

Skills, Knowledge, Experience Required

* 5+ years of project management experience.

* Knowledge of construction, architecture, event planning or commercial real estate industry is a plus.

* Working knowledge of architectural drawings and furniture standards is a plus.

* Proficient in the use of MS Office Suite:
Word, Outlook, Excel, PowerPoint.

* Willing to become proficient in other project management software platforms including Plan Grid, Box, Dropbox, Smartsheet, Google Doc, etc.

* Strong communication (written and verbal); communicates in a way that instills confidence with client and helps guide client to make the best decisions for project efficiency.

* Strong interpersonal skills with an ability to interact and connect with team members across all levels of the organization.

* Able to communicate effectively with clients, architects, installers, and contractors (including electricians and data vendors).

* Logical and analytical with strong attention to detail.

* Able to analyze data and situations pertaining to a project, and concisely communicate findings and/ or solutions to both internal and external project teams.

* Understands importance of customer input and acts with customer in mind.

* Able to work efficiently under high stress situations and manage conflict successfully.

* Able to identify core issues on a macro and micro level, then use tact and diplomacy to guide others toward best solution.

* Remain tactful and diplomatic during conflicts, and when diffusing people issues.

* Excels at setting and communicating goals, then developing strategic methodology and process to achieve goals.

* Excellent time management and prioritization skills; able to set and meet deadlines in a fast paced environment.

* Can easily shift gears and adapt based on client needs and project constraints.

* Excited by new challenges and seeks out opportunities to step out of comfort zone.

* Eager and able to learn from multiple sources.