General Service Director - Riverside Blvd s

Position: General Service Director - 180 Riverside Blvd Apartments
At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver A Winning Performance:
Question Authority Walk the Talk Share Knowledge Listen, not just Hear See the Glass Half Full Take Educated Risks Enjoy the Ride Share the Spotlight Do the Right Thing Test Your Limits We Care About Your Total Wellbeing:

Physical Wellbeing:
Medical, dental, and vision care Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits

Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation Community Wellbeing:
Paid Community Service Hours Career Wellbeing:
Leadership Development Learn more about our Total Wellbeing program here.

What You'll Be Doing:

Under the general direction of the Property Manager, the General Service Director is the senior leader typically overseeing two or more Equity Residential apartment communities, which may be garden style or high-rise, and is accountable for delivering on our resident commitments of exceptional move in, total satisfaction, express service and personal attention. The General Service Director leads all aspects of the property's hands-on maintenance, including overall inspection, repairs and scheduled maintenance of apartments and other interior/exterior areas.

At least 50% of this position is involved in the direct management of the service staff and partnering with each of the site Property Managers regarding budget preparation, inventory and expense control. The General Service Director is instrumental in helping Equity Residential deliver on its brand promise by delivering superior customer service and exemplifying professionalism at all times. Partners with the Community Manager to accomplish the property objectives by recruiting, hiring, training and motivating a high-performing staff.

Communicates job expectations, coaches and counsels service staff on job performance and disciplinary issues.

Monitors the team's performance against objectives as well as individual contributions. Provides feedback for improvement, recommendations and guidance in defining career paths and professional development plans.

Leading and supervising your team in managing service requests, delegating tasks, and directing department work Ensures the Scheduled Maintenance Program is followed in order to maintain the community standards.

Collaborating on property objectives through recruitment, hiring, training, and motivation of a high-performing staff

Ensuring team adherence to Equity standards, promptly handling resident service requests, and ensuring safe tool and equipment usage

Analyzing property management data, providing financial recommendations, and contributing to annual budget preparation

Monitoring service contracts, vendors, and capital improvement projects, suggesting operational improvements

Conducting regular community inspections, recommending repairs, and preparing status reports

Overseeing mechanical equipment, pool operations, and safety compliance while assisting the team in various maintenance tasks

Scheduled

Hours:

Monday-Friday: 9am-6pmWhat You'll Need To Thrive:

Hands-on residential or commercial general maintenance experience in areas including, but not limited to plumbing, electrical, appliance, and HVAC is necessary. 6 or more years of Residential property management experience; management of complex communities or multi-site experience preferred-500 units +Managerial experience leading large teams

High School diploma or equivalent

Knowledge of federal and state apartment housing laws

A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.

Computer literacy and effective communication skills;
Must be able to effectively communicate both orally and in writing in English for all work-related purposes.

Must be able to work any assigned shift, including weekends. Shifts may change according to business needs. Must be able to respond to emergencies after normal business hours and on weekends when assigned on-call responsibilities. A telephone number where you can be reached after-hours must be provided to your manager. Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, sweeping, stooping, kneeling, shoveling, crouching, lifting and handling of materials.

Frequent lifting, grasping and carrying materials and equipment up to 50 lbs.

Service team employees, with limited exceptions, are required to use their own smartphone to perform certain aspects of their job. The device must have updated software and must be…