Operations Manager

HIRING:
Operations Manager For Energy Efficiency Firm - Field Quality & Technical Program Delivery

We are seeking a seasoned operations leader to oversee the execution of a large‑scale building performance program focused on improving energy efficiency across multifamily properties. This role is responsible for ensuring that field activities, engineering evaluations, and quality assurance efforts run smoothly, consistently, and in alignment with program requirements.

You will guide cross‑functional technical teams, manage complex workflows, and serve as a key liaison for internal and external partners. This is a strategic, hands‑on leadership role ideal for someone who thrives in a fast‑moving, detail‑driven operational environment.

Core Responsibilities

Program Operations & Planning

* Direct daily operations across site assessments, engineering review, and quality oversight functions.

* Anticipate workload trends and plan staffing, scheduling, and resource allocation for upcoming program cycles.

* Introduce and refine processes, tools, and automation to streamline delivery and improve consistency.

* Manage relationships and contracts with external vendors, including seasonal and surge‑support planning.

Performance Oversight & Issue Resolution

* Analyze operational performance indicators such as turnaround times, inspection outcomes, and workflow bottlenecks.

* Flag emerging risks-including compliance, quality, and throughput issues-and implement mitigation strategies.

* Lead investigations into recurring technical problems and oversee the development of corrective solutions.

* Maintain efficient movement of work through engineering and field pipelines, adjusting priorities as necessary.

Team Leadership & Development

* Provide direction and mentorship to supervisors and technical leads across engineering and inspection teams.

* Oversee scheduling, workload distribution, and training to maintain high-performing, well-aligned teams.

* Establish clear performance expectations while promoting professional growth and continuous improvement.

Stakeholder Engagement

* Act as a primary operational point of contact for program partners, addressing field execution questions and technical clarifications.

* Support the resolution of discrepancies, escalated inspection findings, and eligibility determinations.

* Strengthen partnerships with contractors and stakeholders to ensure smooth, transparent, and supportive program interactions.

Program Enhancement & Quality Improvement

* Contribute to the evolution of program standards, review criteria, field protocols, and QA frameworks.

* Translate QA findings and audit outcomes into actionable updates to operating procedures.

* Develop training materials, SOPs, and reference guides to reinforce accuracy and consistency of deliverables.

Reporting & Communication

* Produce and refine operational dashboards and performance summaries for senior leadership and external partners.

* Communicate trends, risk areas, and improvement initiatives with clarity and urgency.

Qualifications

* Bachelor's degree in Engineering, Construction Management, Energy Management, Business, or a related technical field (Master's or certifications preferred).

* Minimum 5 years of experience in operations, program management, or technical project delivery within energy efficiency, utilities, or a related sector.

* Background leading engineering, inspection, or QA/QC teams in a complex, high-volume environment.

* Strong familiarity with multifamily building performance programs or technical review workflows.

* Proven success improving processes, managing competing priorities, and driving operational excellence.

* Strong analytical, organizational, and communication skills.

* High proficiency in Excel, reporting tools, and data‑driven decision making; dashboard experience is a plus.

Job Type & Location

This is a Permanent position based out of NEW YORK, NY.

Pay and Benefits

The pay range for this position is $140000.00 - $160000.00/yr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or…