Project Management COE Lead

Job Title

Project Management COE Lead

Job Description Summary

This role reports to either the Programs & Projects Leader or the COE Leader and is responsible for all aspects of service delivery for this account relationship to include profitability, performance, growth, and client satisfaction.

The PMO team is responsible for defining and applying C&W's project management policies, processes, methodology, and standards for the delivery of all projects.

This position provides leadership and management across all aspects of the account including, but not limited to:

* Service Delivery Standards Excellence

* Client Experience & Relationship Management

* Talent Management and Team Development, including Training of full-time and variable staff

* Account Risk Management

Job Description

Essential Responsibilities:

* Maintain a thorough understanding of the client's business goals and strategies to align real estate services to contribute to these objectives

* Establish and implement the overall vision, strategy and performance metrics to the applicable service lines

* Develop and maintain strong client relationships

* Implement and manage account governance process

* Provide disciplined contract management to meet superior delivery of all contract deliverables

* Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations

* Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities

* Oversee risk mitigation and dispute resolution for client and C&W

* Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.

* Ensure account success through effective oversight of all Performance Metrics (CPI, KPI, At-risk fees, etc.)

* Develop and maintain relationships with all internal client stakeholders (Security, IT, etc.); monitor performance and escalate/manage remediation of any underperformance with Client CRE Team.

Key

Competencies:

* Team Builder and Mentor:
Lead, mentor, and develop cross-functional project management teams, fostering a collaborative environment and a culture of continuous improvement.

* Project Management Process Guru:
Advise and lead the development of the processes, tools and strategies to successfully manage project scope, timelines, and budgets. This includes identifying risks, developing risk mitigation strategies, and adjusting to ensure project success.

* Training:
Develop and maintain an effective training program for new staff; communicate changes in process or tools to existing staff to ensure all team members are operating in full compliance with the Project Delivery Process.

* CW and Departmental Leadership Liaison:
Drive project transparency by regularly briefing Senior and Departmental Leadership within C&W on Account health, ensuring quality delivery through robust QA processes, and developing effective communication strategies.

* Ability to influence without authority

* Comfortable promoting innovation and seeking ways to grow the business in a positive, trusted advisor capacity

* A passion to serve and exceed our client's expectations

* Motivated to build relationships at executive levels with technology, solutions, customers, and vendor/stakeholder groups

Education:

* Bachelor's degree in Architecture, Engineering, Construction Management, Business Administration, or related field

* Master's Degree or MBA are desired but not required

Important

Experience:

* Five years of related account and project management experience in corporate real estate as well as 3 years of management experience

Additional Qualifications:

* Expert level knowledge of project and change management methodologies, techniques, processes (e.g. Project & Portfolio Management Methodology)

* Proven experience in the development and successful management of a PMO overseeing both internal and external delivery teams managing corporate upfit projects in occupied work environments

* PMP or PgMP a plus

Cushman & Wakefield also provides eligible employees…