Temporary Account Supervisor

Essential

Job Duties and Responsibilities:

* Act as the primary contact for Area Supervisors and liaisons with the Account Executive regarding activity of their respective assigned teams. Responsible for regular face to face client interaction and proactive resolution of any operational issues involving Area Supervisors. Maintain ongoing and proactive team contact, including site visits, meeting attendance, timely response and follow-up, phone calls, and other special events.

* Investigate and report all issues including personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service-related items to the Account Executive.

* Responsible for supervising and directing duties of assigned team, including updating weekly schedules, inputting timekeeping, tracking job openings on approved operations report, review incident reports, disciplinary actions and tour reports.

* Responsible for providing daily, weekly, and monthly operational information and data to the Account Executive using company prescribed reports.

* Act as an additional layer of supervision which supports that all shifts are staffed appropriately and as required to maintain adequate supervision of client locations, and effectively supervise overtime through proper schedule oversight.

* Ensure all training requirements are completed for the portfolio, including knowledge of post orders, fire and life safety, licensing compliance, uniform and appearance standards, and other staff and client relations policies being administered according to company standards by the Area Supervisor.

* Ensure that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated and resolved, and compliance with all employee relations policies is followed consistently.

* Attend and actively participate in team meetings. Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within account portfolio.

Minimum Qualifications:

* Minimum of three (3) to five (5) years related experience with progressive supervision responsibilities.

* Prior experience in the security or other service-related industry, law enforcement and/or military highly desired. Experience in scheduling, operations or other functions of security industry a plus.

* Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.

* Ability to write effective and concise reports in neat, legible handwriting is required.

* Working knowledge of Microsoft Office software & Winteam

* Outstanding verbal and written communication skills required.

Schedule:

Monday - Friday | 8:30 AM to 5:30 PM

Hourly Rate: $28.00

This is a temporary position.