Regional Account Manager

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

The Regional Security Account Manager (RAM) holds a critical leadership role, responsible for the overall management and coordination of guard service operations and security-related initiatives at the client's New York, NY location. This role requires a proactive, hands-on approach to ensure operational excellence, compliance, and high levels of client satisfaction.

Key responsibilities include overseeing day-to-day security operations such as scheduling, workforce planning, staffing, billing accuracy, and adherence to training and compliance standards. The RAM serves as the primary liaison between the client and internal operational teams, ensuring seamless communication and the prompt resolution of any issues or conflicts that arise.

This position requires a high level of organizational skill, attention to detail, and the ability to balance strategic planning with day-to-day management responsibilities. The RAM must also stay current on industry trends and regulatory changes to ensure the client's security program remains effective, compliant, and aligned with evolving business needs.

Benefits:

We believe in investing in our people. When you join Securitas, you'll receive:

Competitive Salary: $120,000-$126,000/annually

Comprehensive Benefits Package:

* Medical, dental, vision, and life insurance

* 10 accrued vacation days, 4 personal holidays, 6 sick days

* 401K with company matching

Career Growth:
Continuous training and leadership development programs.

Dynamic Work Environment:
Be a part of a highly engaged and results-driven team.

KEY RESPONSIBILITIES:

1. Core Values and Client Relations:

* Exemplify Securitas' Core Values.

* Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction.

2. Service Quality and Compliance:

* Continuously assess service quality and proactively address issues.

* Develop and implement training programs and ensure compliance with regulations.

* Establish and maintain performance metrics and KPIs.

3. Global Coordination and Networking:

* Collaborate with the Global team to align with global security objectives and initiatives.

* Identify and utilize networking opportunities for standardizing processes and service delivery.

4. Staff Development and Management:

* Oversee staff development, provide feedback and coaching.

* Ensure proper scheduling, staffing, and cost efficiencies.

* Administer resolutions to issues and discipline as needed.

5. Operational and Financial Oversight:

* Manage invoice and payment processes, including expenditures.

* Collaborate on policy and procedure management.

* Monitor client credits and adjust as necessary.

6. Communication and Coordination:

* Maintain ongoing communication with all stakeholders.

* Perform any additional duties as assigned by the Global team.

KEY

COMPETENCIES:

* Strong security and business management experience.

* Knowledge of security protocols, risk assessment, and emergency response procedures.

* In-depth knowledge of security operations and procedures.

* Excellent planning and organizational skills.

* Strong P&L and financial experience.

* Ability to interpret, track, and maintain schedules, metrics, and performance indicators.

* Invoice auditing

* Capacity to maintain composure and professionalism in unusual circumstances.

* Adaptability to rapidly changing environments or assignments.

* Proficiency in computer skills, particularly Microsoft Office and data visualization tools.

* Strong team collaboration and client-centric mindset.

* Strong leadership, decision-making, and problem-solving abilities.

* Excellent communication and interpersonal skills.

EDUCATION/

EXPERIENCE:

* Bachelor's Degree or an equivalent combination of experience and education…