Director of Operations

Director of Operations

Dental / Healthcare Practice (Multi-Location)

Location: Manhattan, NY

Work Environment: Onsite

Compensation: $150,000-$175,000 annually

Position Overview

This role supports a high-end, patient-centered dental organization focused on comprehensive, relationship-based care. The Director of Operations partners closely with the Founder to lead day-to-day operations, translate vision into execution, and ensure a consistent, elevated experience for both patients and team members across multiple locations.

This position is ideal for a grounded, organized, and emotionally steady leader who thrives in a high-standard environment and excels at building structure, accountability, and operational excellence.

Key Responsibilities

Operational Leadership

• Oversee daily operations across multiple practice locations
• Develop and implement workflows, systems, and protocols to improve efficiency
• Monitor scheduling flow, staffing levels, and patient pathways
• Ensure treatment rooms, equipment, and clinical flow are optimized

Strategic Execution

• Partner closely with the Founder to turn vision into actionable plans
• Create timelines, processes, and accountability for initiatives
• Maintain momentum and follow-through across departments
• Filter and prioritize requests to protect executive focus

Team Leadership & Culture

• Lead and support team members with clarity, fairness, and consistency
• Conduct regular team check-ins and performance reviews
• Provide coaching, conflict resolution, and accountability
• Foster a culture centered on excellence, warmth, and patient care

Patient Experience

• Ensure a premium, attentive, and consistent patient experience
• Oversee front-desk communication, concierge interactions, and follow-up
• Address patient concerns and escalations calmly and efficiently
• Maintain service standards aligned with a high-touch care model

Systems & Quality Control

• Build and refine systems for scheduling, communication, and follow-up
• Track operational KPIs including case acceptance, cancellations, revenue flow, and team efficiency
• Maintain compliance, documentation, and safety standards
• Manage inventory, supplies, and vendor relationships

Projects & Partnerships

• Support execution of internal initiatives and special programs
• Coordinate logistics for visiting providers, continuing education, and events
• Assist with cross-brand or partnership initiatives when applicable

Qualifications

Required

• 5+ years of operations leadership experience in healthcare, dental, wellness, medical, hospitality, or related environments
• Strong organizational and project management skills
• Exceptional communication and team leadership abilities
• Calm, steady presence in fast-paced settings
• High integrity, professionalism, and emotional intelligence
• Ability to manage multiple priorities without sacrificing quality

Preferred

• Experience in integrative, biologic, or whole-health environments
• Background in high-end or concierge-style practices
• Multi-location operational leadership experience
• Comfort working directly with a visionary founder or executive leader

Ideal Candidate Profile

• Steady and composed under pressure
• Highly structured and systems-oriented
• People-focused with strong leadership instincts
• Detail-oriented and proactive
• Accountable and follow-through driven
• Adaptable while maintaining clarity and focus

What Success Looks Like

• High-performing teams with minimal friction
• A consistent, exceptional patient experience across locations
• Clear communication channels and reliable systems
• Strategic initiatives executed smoothly and efficiently
• An executive leader able to focus on clinical excellence and long-term vision
• A team that feels supported, empowered, and aligned