Chief of Staff

Role:
Chief of Staff to CEO

Mission:
We’re on a mission to make Raycon the most loved electronics brand in the world where every product feels joyful, effortless, and personal. We believe tech should empower, not frustrate.
We’re hiring a Chief of Staff to amplify the impact of our CEO and executive team. This role is a force multiplier to the CEO and a unifying operator across the senior leadership team. The Chief of Staff exists to increase speed, clarity, and execution quality across Raycon by owning people processes, operating rhythms, and strategic follow-through, often independently and without being asked.

You will be evaluated not on activity, but on leverage and outcomes.

Growth:
Profitable growth with 4+ million customers and international expansion

Location:
Midtown Manhattan, NYC.
Mon - Fri, 9 AM - 6 PM EST.
Hybrid: 1 day remote (Monday) and 4 days in office (Tuesday - Friday)

Compensation:
Competitive base + performance bonus

Team:
Partnering directly with CEO Ray Lee in a deeply cross-functional role spanning Strategy, Operations, Product, Marketing, CX, and Finance

Why Now:
Raycon is scaling from a high-growth startup to a global brand. We need a Chief of Staff who thrives in fast-paced, high-expectation environments and can help define and enforce the business operating system that supports our growth. This is a career-defining opportunity to work at the heart of the business, influence key decisions, and drive strategic momentum.

You'd be a fit if:

• You have 4–6 years in strategy, consulting, or operations at a high-growth company

• You’re energized by ambiguity and love turning chaos into clarity

• You have experience leading complex, cross-functional projects with measurable results

• You’re deeply analytical and systems-oriented but practical and grounded

• You thrive working with executives and can influence without authority

• You believe in customer-first thinking even when behind the scenes

• You embrace the reality of high-ownership roles: when priorities demand extra time or weekend effort, you step up without resistance and take pride in delivering results

Key Responsibilities

• Act as a true extension of the CEO by prioritizing, structuring, and executing strategic initiatives while maximizing the CEO’s time, focus, and energy

• Anticipate needs, surface risks, and drive follow-through

• Actively optimize people, processes, and systems across the business, particularly in HR, recruiting, and cross-department collaboration

• Design, implement, and continuously improve people and operating processes, with a strong emphasis on HR, recruiting, and leadership workflows

• Drive adoption of tools, AI automations, and systems (e.g., workflow automation, documentation, internal tooling) that materially improve efficiency and clarity

• Facilitate weekly executive meetings, quarterly planning, and ongoing accountability against priorities

• Own internal communications, board prep, investor updates, and high-stakes executive materials

• Identify organizational blockers and inefficiencies and act on them with urgency and sound judgment

• Deliver direct, thoughtful feedback and apply feedback immediately when received

• Lead recruiting directly for priority roles and support broader org design and scaling efforts

What Success Looks Like:

• The CEO’s time and energy is protected and leveraged toward the highest-impact work

• Company-wide operating cadence is clear, aligned, and effective

• Recruiting and operational systems measurably improved within first 90 days by reducing time to fill roles and increasing applicants’ satisfaction score with Raycon’s interview process

• Clear focus on the highest-leverage work streams and metrics to move the needle

• Proven ability to take on increasing bandwidth and responsibility without sacrificing quality

A Day in the Life:
Sample projects may include:

• Analyze CX team tools and staffing structure, provide recommendations to optimize productivity by rolling out AI automation

• Better automate recruiting from screening to final interview with streamlined processes and AI tools

• Create go-to-market plan for a new custom product line

• Audit inventory and supply chain…