Operations Director - Fifth Ave Mansion

Operations Director

New York, NY

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

The Operations Director contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Director oversees all aspects of the day-to-day processes, including management and development of the Operations team to ensure key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively leads the implementation of policies and procedures.

Key Responsibilities:

Responsible for implementing an organization that supports the overall efficiency of the boutique

* Collaborate with the team of Managers to lead key initiatives that will enhance organizational efficiency

* Support the Operations Manager to ensure compliance and fluidity of administrative and logistical tasks

* Support Deputy Director with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs

* Partner with Operations Manager to ensure an effective inventory control process

* Responsible for maintaining proper documentation and store procedures to ensure compliance with brand and legal requirements

* Partner with Operations Manager to ensure boutique is properly prepared for audits and lead follow up action plans

* Partner with boutique management to prepare and communicate the master boutique schedule, ensuring a long-term vision of events, trainings, visitors, etc.

* Liaise with other boutiques and departments such as Public Relations, Merchandising, Executive Offices, IT Service Desk, etc. as needed

Manage and develop team

* Motivate and support the operations staff offering guidance and assistance as needed

* Regularly conduct team meetings, ensuring that staff is aware of the tasks, targets and opportunities

* Actively recruit and maintain talent pipeline

* Partner with management to identify training needs and coaching opportunities for the staff

* Lead the performance management process through regularly scheduled individual meetings with the operations staff including biannual performance review

* Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees

* Perform administrative and HR tasks including but not limited to scheduling, payroll and overtime management

* Responsible for creating a positive and united work environment amongst all staff

* Spot coaching and management of spoken and written communication, including peer interactions

Functional management of the mansion workshops

* Partner with Director of Merchandising and Workshop Manager in the daily operation of the workshop to ensure alignment with boutique needs

* Set weekly touch base with Workshop Manager to discuss workflows and client related opportunities

Liaison with Richemont Security

* Partner with Richemont Security team to ensure the boutique is in compliance with group security guidelines

* Collaborate with Richemont Security team to ensure alignment with boutique needs

Knowledge and compliance

* Ensure proper understanding and execution of all brand guidelines and procedures

* Possess in depth understanding and knowledge of brand and full range of all products and services

* Deeply understand and comply with Cartier security and operational procedures

Talent and leadership

* Consistently elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management regional leaders to provide ideas and solutions to client-facing teams

* Build a transversal team and set expectations so all team members are responsible for operations

* Exhibit a high degree of professional maturity and lead by example

* Lead with authenticity and drive transparency, serve as a consistent and communicative voice with key updates and information

* Inspire and engage team members by connecting them to the bigger picture of operational strategies, provide clear and motivational individual/team updates and feedback, foster inclusive culture within the boutique

* Build interpersonal trust by creating a safe space and sense of belonging, embrace and integrate diverse perspectives

* Create team spirit and cultivate an environment where team members are recognized as valued contributors to the overall success of the boutique

* Hold talent accountable for demonstrating Cartier competencies and behaviors to achieve goals and KPIs

* Train, develop, and motivate team Operations team; show proactive leadership by…