Program Manager - Homeworks Program

Program Manager, Social Impact and Responsibility

Location:

New York, NY
Salary: $100,000 - $120,000

Baltic Street Wellness Solutions is committed to providing peer recovery, person-centered, trauma-informed, and compassionate services to those with mental health lived experiences.

Our vision is to drive a cultural transformation within the mental health community by advocating for the underserved, educating for change, and inspiring wellness. We approach our role with cultural humility and mindfulness of oppressive systems.

• We value a mentoring philosophy delivered by staff with peer-lived experiences.
• We value the recovery journey of every individual with a mental health diagnosis.
• We value the personal and professional experiences of our staff and board members.
• We value community action to change societal views to break the stigma of mental health through advocacy within all systems.
• We value everyone's desire to have opportunities to obtain their visions of wellness.
• We value education and training to enhance an individual's opportunities for growth in one's journey to self-discovery.

Reporting to the Division Director, the Program Manager supervises departmental staff in day-to-day activities.

• Manage a caseload of housed clients.
• Supervise housing specialists at Bronx and Brooklyn Sites.
• Conduct a regular schedule of staff meetings in each program to ensure the timely sharing of information regarding clients, policy changes, events and all matters pertinent to the daily operations of the programs.
• Provide a written agenda and meeting minutes for all staff meetings.
• Develop and implement all applicable safety standards.
• Maintain relationships with landlords and their designee.
• Interview prospective clients for admission.
• Participate as a member of the agency’s management team.
• Provide support and assistance to other members of the team as needed.
• Ensure all policies and procedures are followed.
• On‑call responsibilities, if applicable to program type.
• Teach and model the principles and practices of recovery and self‑help.
• Follow procedure for medical and or psychiatric emergencies.
• Work cooperatively with all internal and external entities.

• Ensure adequate staffing schedule.
• Provide regular performance evaluations for supervises and assist them with expanding and enhancing their skills and knowledge.
• Review and approve weekly requests for time off and submit to Division Director for review.
• Monitor staff attendance and respond to trends and or problems.
• Participate in recruitment, training, and supervision for housing specialists.
• Provide ongoing in‑service training and coordinate additional training, consistent with agency priorities and mission, and within budgetary guidelines and restrictions.

• Ensure that all programs meet the pertinent standards established by the New York State Office of Mental Health.
• Ensure that all program policies, procedures and practices established by Baltic Street Wellness Solutions are followed.
• Ensure that the administrative, program and client records are maintained in a timely, complete, and organized manner, consistent with all applicable policies.
• Solicit feedback and monitor customer and stakeholder satisfaction.
• Review and investigate incident reports and submit to Division Director.
• Conduct periodic compliance audits of all records.
• Respond to grievances according to agency policy.
• Implement processes and practices that support continuous quality improvement.
• Produce quarterly/monthly reports.

• Maintain collaborative interagency relationships.
• Assist with public and community relations.
• Conduct training and presentations to other organizations to promote the reputation of Baltic Street Wellness Solutions, and to enhance the knowledge in the field.

• Participate in training sessions designed to enhance growth and skill development.
• Maintain and protect the confidential nature of all matters related to this position.
• Other duties may be assigned by the agency or Division Director.
• Manage CAIRS database.
• Track and monitor housing services rendered in the Foothold…