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IT Support HelpDesk/Support Systems Administrator

Techlounge

Job in New York City, Richmond County, New York, USA
Listing for: Yochana
Full Time position
Listed on 2026-03-05
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Position: Techlounge support
Role responsibilities:
  • Provide desk side support to various business lines/departments.
  • Responsible for end user hardware/software installation, troubleshooting and maintenance.
  • Responsible for end user hardware/software procurement, inventory, and allocation management
  • Responsible for coordination with other service teams for incident resolution and request provisioning
  • 2nd rd line desktop support experience
  • Outstanding customer service
  • Outstanding presentation & communication
  • Strong Microsoft Windows o  experience - Especially for Windows 10
  • Fault analysis for Microsoft Office 365 Suite
  • 2nd line fault analysis and experience of Outlook/Exchange online
  • Mobile device Support
  • Experience of supporting VPN and remote connection tools, in relation to Broadband technologies.
  • Experience providing remote fault analysis, via verbal communication and IT remote control tools.
  • Active Directory user account administration experience.
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