Enterprise Account Director

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services.

Later is founded on two success stories that began in 2014:
Mavrck, the industry-leading influencer marketing solution (now Later Influence), and Later, the best social media management platform (now Later Social) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We're trusted by the top social platforms, with partnerships and integrations with Meta, Tik Tok, Linked In, You Tube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI.

About this position:

As an Account Director at Later, you'll play a crucial role in supporting and nurturing our top-tier enterprise clients, ensuring their growth and success. You'll work closely with the sales team, leveraging your industry expertise and strategic insights to build strong, long-term relationships with brands and agencies. Your primary focus will be to help clients achieve their business goals, drive revenue growth, and ensure seamless execution of client initiatives.

This role is ideal for a strategic, trusted advisor skilled in executive relationship management, especially within regulated or restricted environments, where risk management, discretion, and operational rigor are essential.

What you'll be doing:

Strategy

* Own the long-term success and commercial growth of a portfolio of enterprise clients, with accountability for retention, expansion, and multi-year value creation.

* Develop and execute tailored account success plans that align Later's capabilities to each client's strategic business objectives.

* Proactively identify expansion opportunities by deeply understanding client priorities, organizational changes, and market dynamics.

* Partner closely with Sales to support enterprise growth strategies, including renewals, upsells, and strategic expansions.

Technical/ Execution

* Lead high-impact client engagements including executive business reviews, strategic planning sessions, and educational workshops (e.g., lunch-and-learns).

* Serve as the primary point of contact across the full client lifecycle-onboarding, execution, expansion, and renewal-ensuring clarity, momentum, and accountability at every stage.

* Navigate complex, regulated environments with confidence, ensuring solutions meet client requirements while maximizing business value.

* Ensure seamless execution by partnering closely with delivery and execution teams to translate strategy into results.

Team / Collaboration

* Collaborate cross-functionally with Sales, Product, Marketing, Data, and Delivery teams to design solutions that solve real client problems.

* Act as an internal advocate for enterprise clients, ensuring priorities, risks, and opportunities are clearly communicated and addressed.

* Share insights and learnings across teams to elevate how Later serves enterprise customers.

Leadership

* Be a visible, credible presence with senior client stakeholders, including VPs, C-suite leaders, and department heads.

* Lead complex client conversations with clarity, confidence, and sound judgment-even in high-pressure or ambiguous situations.

* Model accountability, preparation, and follow-through, setting a high standard for enterprise account ownership across the organization.

Research/Best Practices

* Stay deeply informed on trends in social, influencer marketing, and regulated industries to proactively advise clients.

* Gather and synthesize client feedback and market insights to inform product evolution and go-to-market strategy.

* Represent Later externally at industry events, webinars, panels, and executive networking forums.

What success looks like:

* Enterprise clients consistently renew, expand, and deepen their partnership with Later.

* Clients view you as a trusted advisor who proactively brings insights-not just solutions.

* Executive stakeholders engage you early in strategic planning and decision-making.

* Internal teams see you as a clear, prepared, and reliable partner who elevates execution.

* Client feedback and insights directly influence product improvements and innovation.

What you bring:

* 6+ years of experience in strategic account management, customer success, or enterprise sales, with direct ownership of revenue retention and…