Sr. Associate, Digital Products, State Street, Boston, MA

Sr. Associate, Digital Products, State Street, Boston, MA

Country:
United States of America

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Sr. Associate, Digital Products works collaboratively with product partners across the organization to understand how platforms need to evolve to enhance/support product offerings, optimize the customer engagement and to integrate capabilities. The incumbent recommends and implements strategies and tactics to improve operating expenses, reduce risk, and to increase sales.

* Clearly articulate the business value of new features and unite stakeholders behind a shared vision.

* Serves as a liaison to the technology team in order to translate requirements and user stories into work ready for development.

* Works with User Experience teams to understand customer needs and that they are reflected in the end product.

* Leverages research, focus groups and testing as needed.

* Implements and delivers within commitment, understanding the accountabilities of all parties and program timelines and deliverables.

* Keeps all POD deliverables on track for timeline and budget.

* Act as business representative within the POD, responsible for day to day decisions.

* Ensures the development team is developing in alignment with the stories created from the high level requirement.

* Responsible for defect management and prioritization of defects.

* Creates, prioritizes, grooms, and maintains product backlog.

* Ensures development stories have well defined acceptance criteria.

Customer Centricity

* Deep customer-centric mindset, with a demonstrated ability to represent the voice of the customer throughout the product lifecycle.

* Experience synthesizing insights from multiple customer feedback channels, including:
Customer complaints and app store reviews, Digital analytics and funnel data, User research, usability testing, and surveys, AND Call center, branch, and operations feedback - REQUIRED

* Ability to translate customer pain points and unmet needs into clear product opportunities, enhancements, and backlog items.

* Strong partnership with CX, Operations, Contact Centers, and Analytics teams to ensure customer insights are systematically incorporated into product decisions.

* Experience prioritizing improvements that balance customer experience, business outcomes, and risk/compliance considerations.

* Demonstrated success driving measurable improvements in customer satisfaction, adoption, and digital engagement.

Product Delivery and Agile Execution

* Demonstrated experience working in Agile / Scrum environments, partnering closely with engineering, design, data, and platform teams.

- REQUIRED

* Hands-on proficiency with JIRA for backlog management, sprint planning, dependency tracking, and delivery reporting.

- REQUIRED

* Ability to translate complex business needs into clear, prioritized epics and user stories with a fully defined and partner approved acceptance criteria

* Strong documentation discipline using JIRA, Confluence and Figma to create and maintain:
Product requirements and epics, Decision logs and Process flows and journey mapping.

- REQUIRED

* Strong analytical mindset with experience defining and tracking KPIs, OKRs, and product success metrics.

* Ability to use data to inform prioritization, experimentation, and iterative improvement.

* Experience partnering with analytics teams to design experiments, A/B tests, and post-launch performance reviews.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Bachelor's Degree or equivalent work experience:
Technology-related field.

- Required.

* 9+ Years

Experience with Agile project delivery methodology.

- Required.

* 9+ Years

Experience with Scrum methodologies.

- Required.

* 9+ Years

Experience with stakeholder management.

- Required.

* Passionate about developing a world class product, constantly striving to understand how we can improve.

* Ability to empathize with our clients and the end users to develop a product they want to use.

* Ability to facilitate conversation between stakeholders with competing priorities.

* Proven track record in delivering complex projects.

* Excellent communication skills.

* Positive, solution focused approach.

* Adaptable and…