Head of AI Customer Engagement

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We're building a world where Identity belongs to you.

Key Responsibilities

Team Leadership & Strategy

* Build and Mentor:
Recruit and lead a high-performing team of AI Security Advisors, providing the "Backbone" of knowledge and centralized expertise required to scale globally.

* Operational Excellence:
Develop the repeatable playbooks, runbooks, and "The Engine" for sales velocity that your team will use to drive consistent results.

* Executive Influence:
Act as the primary executive AI authority for Okta's portfolio, partnering directly with the CPO, CISO, and Engineering leadership to influence "AI-first" innovations.

Full Customer Lifecycle Oversight

* Strategic Win Ownership:
Oversee high-impact POCs and outcome mapping to ensure technical delivery matches the initial vision for enterprise customers.

* Revenue & Adoption Accountability:
Drive measurable business impact by meeting AI Product SKU targets, aggressively building the technical pipeline, and safeguarding retention through deep-seated AI SKU adoption and customer health initiatives.

* Retention & Expansion:
Direct post-sales technical strategies to identify upsell opportunities and create implementation guides that reduce manual effort and prevent churn.

* The Feedback Loop:
Formalize "The Loop"-the process of funneling field insights from your team back to Product to close technical gaps and ensure solutions fit complex environments.

* Market & Innovation Leadership

* Global Scaling:
Lead the development of standardized reference architectures, whitepapers, and laboratory assets to be used across the global sales organization.

* External Evangelism:
Represent Okta's AI strategy at major conferences and analyst briefings, while building strategic alliances with cloud and AI partners.

Qualifications

* Leadership

Experience:

Prior experience as a CTO, Field CTO, Distinguished Architect, or Director-level leader in a cybersecurity or SaaS company.

* Domain Expertise: 10+ years of deep experience in identity, cybersecurity, AI, or Data Science.

* Technical Depth:
Comprehensive understanding of AI/ML (anomaly detection, LLMs) and Agentic Frameworks (A2A, MCP, and relevant protocols).

* Executive Presence:
Proven track record of shaping cybersecurity strategy and maintaining credibility with enterprise CISOs and boards.

* Operational Mindset:
Demonstrated ability to drive technical customer success beyond the initial sale, including health monitoring and expansion at scale.

* Education:

Advanced degree in a technical or business-related field.

PID P24674

#LI-SC

#LI-Remote

The OTE range for this position for candidates located in the San Francisco Bay area is between:$308,000-$462,000 USD

Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

To learn more about our Total Rewards program please visit:

The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$248,000-$413,000 USD

What you can look forward to as a Full-Time Okta employee!

* Amazing Benefits

* Making Social…