Onboarding Specialist

About Cents

Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business in a box platform to help operators start, manage, and grow their business. By building a market-leading SaaS (software as a service) product for this industry, our goal is to outsource America's laundry day to the local laundromats.

Our team is full of passionate technology experts, obsessed with modernizing the large and resilient laundry industry through our suite of of software and hardware products. We are obsessed with supporting and empowering SMB's, and feel the unique responsibility and opportunity we have to elevate an industry that is prime for innovation. We're adding great talent to help achieve this mission, and that's where you come in!

About the Role

You should have a true entrepreneurial spirit, be open to frequent change, and a passion for building processes from the ground up. As a start-up, you'll play a key role in leading our customer onboarding initiatives and testing out different approaches (white glove vs. self-serve). Our company is revolutionizing how laundromat owners use software. Your goal should be to help guide them through their journey to start using Cents.

As an Onboarding Specialist, you will be part of the customer success team for Cents users located across the U.S. Your job is to onboard each operator to Cents by setting up and customizing their marketing suite level products. You will support the provisioning, setup, and management of our marketing technology solutions. This role sits at the intersection of technology, partners, and customers, ensuring smooth onboarding, accurate account configuration, and clear communication throughout the process.

The ideal candidate is a tech-savvy self-starter with a positive attitude, a passion for helping people, and a detail-oriented team player. You must be relationship oriented and put a high value on customer service. You need to be comfortable promoting and educating clients on the value and benefits of our software.

About You

The ideal candidate is a tech-savvy self-starter with a positive attitude, a passion for helping people, and a detail-oriented team player. You must be relationship oriented and put a high value on customer service. You need to be comfortable promoting and educating clients on the value and benefits of our software.

What You'll Do

* Onboard Cents customers by provisioning and configuring marketing suite products from the backend systems and ensure they are live with the software as quickly as possible

* Support the creation and setup of phone numbers, customer websites and mobile applications while monitoring progress and address roadblocks for operators who are onboarding

* Coordinate with external partners to onboard customers quickly and efficiently while keeping customers informed of onboarding status, timelines, and next steps

* Manage and maintain accurate customer account details within the CRM

* Proactively reach out to customers to collect required information and clarify requirements to ensure all configurations meet quality, accuracy, and compliance standards

* Troubleshoot setup issues and collaborate with internal teams to resolve them

* Provide incredible customer service during every interaction with clients

Ad Hoc responsibilities as required

Qualifications

* B.A, B.S. or equivalent degree

* Familiarity with marketing platforms, websites, and mobile app setup (hands-on or support role) is preferred, but not required

* Experience in SaaS and CRM platforms is preferred, but not required

* Tech-savviness with an ability to conduct presentations virtually using Zoom and troubleshoot any complications that arise as a result

* Organizational skills, detail, and task-oriented

* Excellent written and verbal communication skills

* Self starter & Team player mindset

* Ability to work effectively in a fast paced environment

$70,000 - $75,000 a year

There's a Laundry List of Why You'll Love Working at Cents!

We are leaders - Leadership is not exclusive to the management team, but something everyone at Cents embraces and wants to get better at.

We are overachievers - The only true way to predict the future is to build it yourself. No excuses. Give 100% at all times.

We are students - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.

We are committed to diversity and a tight knit community - We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and…