Sr. Technical Project Manager

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* About Us:

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* Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.

Join us in our pursuit to defend data and protect people.

** How We Work:*
* At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

** Bold
* * in how we dream and innovate

** Responsive
* * to feedback, challenges and opportunities

** Accountable
* * for results and best in class outcomes

** Visionary
* * in future focused problem-solving

** Exceptional
* * in execution and impact

Your day-to-day

· Engage with new and existing enterprise customers in a technical project management capacity.

· Work with the project teams to create detailed project plans and drive them to completion.

· Track and manage project dependencies, work progress, project risks and resource allocation.

· Coordinate and facilitate planning and working meetings.

· Ensure plans are aligned with resources, company objectives, and technical standards.

· Ensure plan objectives and milestones are clearly defined and attainable.

· Provide regular status reports to customer and management (including executives) as necessary

· Manage (typically 10-20) projects simultaneously and ensure that project needs are being met and processes are being followed.

· Work collaboratively with other Proofpoint departments including sales, support, engineering, and product management to ensure successful completion of customer engagements by acting as a customer advocate.

· Proactively assess and communicate project risks and associated risk strategies.

· Facilitate customer escalations, managing communication plans and driving issues to resolution.
· Manage internal projects within Professional Services to improve quality and efficiency of services to customer as needed.
· Collaborate with members of the Professional Services team as well as other departments in refining and expanding Professional Services operational best practices and processes.

What you bring to the team

· Bachelors Degree or equivalent experience

· 7+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support, with an excellent customer service record

· Experience in working with multiple customers and have an aptitude for managing changing priorities

· Experience in large systems design and project implementation for enterprise email environments

· Broad technical knowledge of Internet products and technologies

· Aptitude for technical learning

· Strong email, email security, and messaging infrastructure project delivery experience; knowledge of archiving and supervision methodology a plus

· Ability to work at all levels within an organization, including C-Levels, of organizations, both technically and professionally

· Adept at conflict resolution:
This job entails working with a variety of people and personalities

· Adaptable and flexible work style to accommodate working with several different customers at once
· Familiarity with Data Loss Prevention that may include Endpoint DLP applications, Cloud Application Security Broker, Isolation a plus

· A broad understanding of Internet protocols and how they work, particularly HTTP, SMTP, IMAP, RFC
822, LDAP, PKI; CASB and other cloud architectures a plus

· Basic knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.) a plus

Why Proofpoint

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and…