Desktop Technician

An employer is looking for a Desktop Support Technician for an enterprise healthcare organization in New York City. This individual will be joining a team of 4/5 other technicians who are responsible for supporting the corporate u ; this comprises of approximately 4,000 u . You will work alongside the other technicians in providing dedicated support to all desktop issues for this group.

The team receives approximately 30-40 tickets a day and this person should expect to receive/resolve around 10 tickets a day. Issues involve both software and hardware problems for desktops, laptops, and mobile devices. This person needs to have excellent client interfacing experience, they will be supporting some executive level employees and will be working independently for the most part.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

* 3+ year as a Desktop Support Technician

* Strong hardware/software support for desktop, laptop & mobile devices

* Heavy Microsoft Outlook troubleshooting experience (Excel, Outlook,Word)

* Exposure/experiencing troubleshoot Mac products

* General knowledge of IP connectivity & networking protocols, active directory, etc.

* Excellent customer service/ability to interact with clients

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.