Product Operations Lead

About One Main Financial

One Main Financial is the largest non-bank lender in the U.S., proudly serving millions of customers with safe, affordable, and transparent installment loans and credit cards. We are on a mission to modernize lending through cutting-edge technology and data-driven innovation. As part of the evolution of our Digital organization, we are focused on strengthening our product development lifecycle (PDLC), driving operational excellence, and enabling our product teams to deliver faster, smarter, and more consistently across our digital ecosystem.

About the Role

We are seeking a Product Operations Lead to establish and scale the product operations function within One Main's Digital organization. This role will be instrumental in improving our Product Development Lifecycle (PDLC), embedding GenAI-enabled tools and automation into the way we plan and deliver products, and ensuring our product teams operate with consistency, clarity, and measurable impact.

The Product Operations Lead will partner closely with Product, Design, and Engineering leaders to drive operational excellence, streamline processes, manage key product tools and systems, and oversee OKR tracking across teams. This individual will play a pivotal role in helping our teams to work smarter, faster, and more effectively as we evolve our digital product organization.

Key Responsibilities

* Lead ongoing optimization of the PDLC, identifying and implementing improvements to how product teams plan, execute, and measure outcomes.

* Drive the integration and adoption of GenAI-enabled tools within product workflows to enhance efficiency, collaboration, and insight generation.

* Build and maintain consistent OKR tracking and reporting, providing visibility into progress, outcomes, and alignment to strategic goals.

* Manage and govern digital tools and platforms used by product teams (analytics, experimentation, collaboration), ensuring standardization, adoption, and ROI.

* Develop and maintain playbooks, documentation, best practices, and process guides that enable consistent execution across teams.

* Partner cross-functionally with Product, Engineering, UX, Marketing, and Operations to improve communication, alignment, and delivery efficiency.

* Support change management and training related to new tools, processes, and methodologies to drive adoption and continuous improvement.

* Foster a culture of measurement, learning, and operational excellence across the digital product organization.

Qualifications

* 7+ years of experience in Product Operations or Product Management, ideally within a digital or technology-driven organization.

* Proven experience improving product development processes and driving measurable efficiency gains.

* Familiarity with AI-enabled tools, workflow automation, or similar technologies that enhance product team performance.

* Strong analytical skills, including experience defining and tracking OKRs and performance metrics.

* Excellent project management skills; able to manage multiple initiatives and deliver results in a fast-paced environment.

* Exceptional communication and stakeholder management skills, with the ability to influence cross-functional teams.

* Strong understanding of agile product development and collaboration tools (e.g., Jira, Confluence, etc.).

* Bachelor's degree in Business, Engineering, or a related field; advanced degree a plus.

Preferred Skills

* Experience standing up or scaling a Product Operations function from the ground up.

* Background in financial services or other regulated industries.

* Familiarity with change management and enablement programs for large cross-functional teams.

Why Join Us

* Play a foundational role in shaping how One Main's product organization operates and delivers value.

* Work cross-functionally with a high-performing, forward-thinking digital team.

* Enjoy competitive compensation, 401(k) with match, tuition reimbursement, and wellness benefits.

* Thrive in a culture that values curiosity, ownership, collaboration, and continuous learning.

Location:

This role is Hybrid. You should be located within a commutable distance to our office located in New York City, NY,…