Project Manager, IT Project Manager

Title:
Project Manager

Location:

New York, NY
Duration: 6 months

Job Description:

• Possess management experience, encompassing personnel, program, project, and budget development.
• Demonstrate a robust understanding of IT general application and computer control objectives based on industry standards.
• Coordinate with all teams to meticulously define requirements, deliverables, and timelines.
• Capable of identifying necessary resources to achieve project completion deliverables.
• Requires a strong customer service orientation, excellent communication skills, initiative, self-supervision, and proficient influencing abilities.
• Collaborate with all key members to ensure that deployment deliverables are met within the specified timeframe.
• Accurately and promptly record deployment checklists, documentation, release forms, asset information, work logs, and other project activities in the appropriate system, including the date, time, activity summaries, workforce members, and all required data elements to ensure accurate tracking and recording of the Projects.
• Provide direct troubleshooting of end-user devices to resolve issues in a timely manner.
• Adhere to established deployment schedules and timelines to ensure the achievement of project/department milestones and goals.
• Requires travel to the various facilities located within the five boroughs.
• When restoration activities exceed the established scope, escalate the issue within the End User Innovations team for resolution.
• Utilize diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware or software, and applications, leveraging tool capabilities and methodologies to load, copy, and customize operating system configurations.
• Perform work in compliance with specified warranty requirements and return defective equipment or parts to maintenance inventory, document customer repairs, maintain, and restock assigned parts inventory.
• Maintain, follow, and consistently demonstrate a comprehensive knowledge of EITS and New York City Health + Hospitals guidelines, processes, practices, and procedures.
• Ensure adequate support for clients and provide professional customer service to end-users for project implementations.
• Prepared and willing to execute any other reasonable instruction or task accurately and on time.
• Manage time efficiently and effectively, set priorities appropriately, schedule calls, maintain a professional demeanor under pressure, and operate within the standard operating procedures.
• May be required to work nights, weekends and holidays when needed.

Minimum Qualification

• The position requirement is to deliver demand management (intake for business requests), portfolio management and oversight and reporting solutions for defined programs within the EITS PMO and Governance group. It requires a broad background with financial management, program and project management, service level agreements, objectives, incident reporting, demand management, process and procedure development, change management and risk analysis. The role requires subject matter leadership, excellent communications skills, and ability to navigate a complex and diverse landscape, and interact effectively as a team lead and liaison with our business partners.
  
  This position will be responsible for managing and leading multiple direct reports as well

General Tasks and Responsibilities Will Include:

• Management experience, including people, program, project and budget creation

• Has established solution development life cycle processes with cross team and domain solution reviews

• Sound understanding of IT general application and computer control objectives based on industry standards

• Has established IT operational processes and procedures

• Has established book of demand intake, prioritization and change management processes

• Must have strong quantitative and qualitative analytical skills

• Has strong leadership skills

• Is customer service focused, with good communications skills, a self-starter, self-supervised and has good influencing skills

• Establishes and matures business relationships with our business partners across EITS and Healthcare Facilities

• Lead,…