Senior Associate, Card CX Strategic Initiatives and Solutions

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Category:
Analytics Solutions & Delivery

Job Schedule:

Full time

Posted Date: T17:05:23+00:00

Job Shift: Day

Base Pay/Salary:
New York,NY $-$

The CX Insights & Experience team integrates customer intelligence, journey performance, and solution delivery to drive measurable improvements across the Card & Connected Commerce businesses. We work across all P&L owners and functional partners to create a unified view of customer friction, competitive positioning, and experience health. We identify, quantify, and resolve customer pain points while guiding the organization toward a future-state CX vision based on competitive insights and data-driven strategy.

As an Associate in Strategic Initiatives and Solutions, you will support the execution of customer experience (CX) strategies for the Card & Connected Commerce businesses. You will collaborate on cross-functional projects that address customer pain points, improve journey performance, and deliver innovative solutions aligned with our CX vision.

Key Responsibilities

* Support the integration of CX principles into strategy development, roadmap planning, and execution.

* Apply a product owner mindset to help translate customer insights into actionable solutions.

* Contribute to special projects that address business challenges and evolving customer needs.

* Develop knowledge of the card business and financial services to inform decision-making.

* Use analytics tools to gather and synthesize customer insights, including AI-driven tools and journey analytics.

* Assist in monitoring and reporting on the effectiveness of CX initiatives, using data to refine strategies.

* Collaborate with cross-functional teams to ensure efficient delivery of solutions.

* Communicate findings and recommendations clearly to stakeholders.

* Adapt to ambiguous environments and demonstrate a willingness to learn new areas.

Qualifications

* Bachelor's degree required.

* Minimum 5 years of experience in customer experience, strategy, analytics, or related fields within financial services, card business, or data-driven industries.

* Experience supporting cross-functional projects and working in collaborative environments.

* Proficiency in analytics, including experience with AI-driven tools, sentiment analysis, or journey analytics.

* Strong problem-solving and organizational skills.

* Excellent communication and stakeholder engagement abilities.

* Ability to learn quickly and adapt to changing priorities.

* Experience with journey mapping, customer intelligence, or solution delivery is a plus.