Senior Customer Success Manager

Who are we?

At Newcode.ai, we're transforming how organizations harness AI in the real world. As a part of our collaborative, high-growth team, you'll have the rare opportunity to work side-by-side with visionary founders at the cutting edge of AI and innovation.

We foster a culture of trust, inclusivity, and excellence. If you thrive in dynamic settings, a high-paced work envrionment, and want to be immersed in the world of AI and startups, Newcode.ai is the place for you.

Role Overview

As a Senior Customer Success Manager , you'll empower our partners and customers to fully leverage cutting-edge AI solutions that drive operational excellence. You'll serve as a strategic partner, guiding customers from onboarding through adoption, expansion, and sustained value realization, while acting as an internal advocate for customer needs and AI-driven product development.

Core Responsibilities

Ownership of Customer Journey
- Onboard, continuously train and create success plans for customers

Retention, Expansion, & Renewal
- Own renewals and expansion discussions, proactively identifying opportunities for growth within existing accounts

Strategic Enablement & Adoption
- Identify and implement use cases that align with customer goals
- Drive measurable adoption

Customer Impact
- Advocate for customer needs and follow through on feedback
- Identify and create market opportunities

Leader & Mentorship
- Build the team and meaning of customers success
- Shape a culture of accountability and excellence

Requirements

Experience & Qualifications

• 5+ years in Customer Success, Account Management in Legal Tech

• A degree in law is a plus

• Proven track record of driving retention, expansion, and satisfaction in enterprise accounts

• Deep comfort working with legal, compliance, or highly technical clients; ability to quickly learn new domains if needed

• Experience facilitating workshops, onboarding, project management, and strategic account planning for customers

• Strong data-driven mindset: able to interpret usage analytics and outcome metrics to guide engagement and prioritization

• High EQ and comfortable navigating C-level conversations and working with stakeholders across teams

• Exceptional organizational, prioritization, and communication skills (written, verbal, interpersonal) with fluency in English. Conversational Norwegian or Swedish, as well as additional languages, is a plus.

Who you are

• Proactive person; you reach out, spot and go for opportunities

• An itch to solve problems and a creative drive
• Reliable and trustworthy

• Co-creative; you excel in fast-paced environments and enjoy building anything from relationships to processes

• Experience with AI/Legal Tech systems and tools and a genuine curiosity about new technologies and their potential impact

• Growth mindset

• Team player mentoring others and contributing to a culture of inclusion and excellence

Benefits
Why You'll Love Working with Us

• Culture of excellence and trust: We reward initiative, respect, integrity, and teamwork.
• Work with talented peers in a collaborative, high-energy team
• Shape both product and culture as we grow
• Leadership and impact: Take ownership and drive outcomes from the start of your journey.
• Global, inclusive team: Collaborate across borders and backgrounds.

Ready to shape what's next? Apply today and join us in building a smarter, more efficient world powered by AI.