Sr Lead Experience Strategist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As an Experience Strategist at Kyndryl in the United States, you'll be at the heart of our mission to drive meaningful progress for our clients and communities. In this role, you'll shape experiences that truly matter-connecting business needs, technology, and human insight to deliver real value.

You will lead organizations through complex challenges by:

* Discovering opportunities through research and collaboration.

* Creating clear, actionable roadmaps for experience-led transformation.

* Guiding teams to deliver practical solutions that make a tangible impact.

At Kyndryl, your ideas are valued and your growth is supported. You'll find an inclusive environment where you can learn, innovate, and develop your career with mentorship and hands-on experience. Join us to help set new standards in customer experience, work with purpose, and be empow

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

At Kyndryl, we value professionals who approach challenges with a growth mindset, prioritize customer success, and thrive in collaborative, inclusive environments. You are passionate about driving positive change, open to new perspectives, and committed to continuous learning and development.

Required Skills and Experience

* Business Acumen:
You understand business strategy and can connect it to experience.

* Psychology:
You have a deep understanding of human needs and behavior.

* Business + Tech +

Experience:

You can create integrated experience strategies that blend business, technology, and user needs.

* Co-Creation:
You excel at aligning stakeholders through workshops and collaborative sessions.

* Value Identification:
You have a knack for uncovering new sources of value.

* Experience Optimization:
You can evaluate and recommend ways to optimize experiences.

* Storytelling:
You can communicate clearly and compellingly.

* Research:
You can design and conduct user research, market evaluations, and competitive analyses.

* AI and Data Ethics:
You leverage AI tools while maintaining quality and ethical standards.

In addition to the above skill you will also:

* Demonstrated ability to connect business strategy with customer experience

* Strong understanding of human behavior and psychology as it relates to user experiences

* Proficiency in developing integrated strategies that blend business, technology, and user needs

* Experience facilitating collaborative workshops and stakeholder alignment sessions

* Skill in identifying new sources of value for organizations

Preferred Skills and Experience

* Experience in industry verticals relevant to enterprise environments

* 7 + years experience is preferred

* Background in both large organizations and agency settings

* Knowledge of IT infrastructure, technical applications, or data science

* Expertise in human-centered disciplines such as change management or applied social sciences

* Experience with AI, machine learning, or data ethics

* Sustainability Strategy

* CX Optimization

* Innovation Strategy

* Operational Design and Business Processes

* Brand Strategy

Required Education

Bachelor's degree or equivalent professional portfolio

Preferred Education

Advanced degree (MDM, MDes, MFA, dMBA) or equivalent

The compensation range for the position in the U.S. is $110,880 to $210,600 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California:$122,040 to $252,840

Colorado: $110,880 to $210,600

New York City: $133,080 to $252,840

Washington: $122,040 to $231,720

Washington DC:$122,040 to $231,720

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to…