Director, Sales Enablement Platforms

Job Title:

Director, Sales Enablement Platforms

Department:
Investment Administration

Reports To:

Senior Vice President, Head of Sales Enablement

FLSA Code:
Exempt

Estimated Salary: $170,000 - $185,000

Job Summary:

The Director, Sales Enablement Platforms will be responsible for leading the development & management of a distribution innovation stack, including the administration of Salesforce CRM and other emerging technologies. Reporting to the Head of Sales Enablement, this role will develop & maintain a strategic roadmap for the CRM and other platforms; monitor system usage; identify opportunities for overall improvement; provide training and education on best practices;

and build platform-related reporting and analytics. Day-to-day, you will collaborate cross-functionally with our Sales, Relationship Management, Technology, Marketing, and Finance teams to gather business & technical requirements; design and build process enhancements; and manage project plans for system enhancements. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients.

Major Responsibilities/

Activities:

* Coordinate with cross-functional teams to gather CRM-related requirements, and design, implement, test & communicate solutions.

* Define user stories, features and epics for development and deployment, as well as project plans, timelines, and status reports to keep stakeholders informed.

* Demonstrate strong technical understanding and the ability to translate technical issues across different business units into requirements.

* Manage sprint planning and backlog prioritization.

* Create and maintain ongoing internal documentation of Salesforce processes and system configurations as business processes evolve and features are added.

* Provide end-user support and assist users with best practices to improve and increase their knowledge of Salesforce.

* Provide training and user support across the Sales Enablement ecosystem.

* Foster CRM data quality through validation rules, monitoring KPI dashboards, and ad hoc bulk data processing.

Minimum Requirements:

* 7+ years B2B Salesforce administration. Asset management industry preferred.

* Ability to articulate concepts and work with business partners to co-develop and lead CRM deliverables.

* Ability to thoughtfully plan and organize for on-time delivery of multiple projects at the same time.

* Salesforce Certified Administrator certification, as well as other Salesforce certifications such as Platform Developer and Business Analyst preferred.

* Experience integrating Marketing Automation tools such as Pardot, Marketo or Hubspot.

* Knowledge and familiarity with industry software and tools for Sales and Marketing such as Tableau, Agentic AI, Seismic, Linked In Sales Navigator, Dialpad, RFP.IO or Allego.

* Excellent interpersonal and communication skills.

* Demonstrates inclusive behaviors in support of a culture that values diverse perspectives

* Is able to abide by the firm's hybrid work arrangement policy in New York City office (4 days in-office/1 day remote)

Note:

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.