Retail Applications Analyst

About Us

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable - the brand's artistic signature.

David Yurman collections are available at 50 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.

Our Values

At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family's guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights.

We believe in partnering with others who share these values and understand their importance.

Job Description

Title: Retail Applications Analyst (POS/Omnichannel)

Department: Retail Technology

Reports To: Manager, Retail Applications

Overview

You will strengthen David Yurman's store technology stack and omnichannel capabilities by configuring, supporting, and improving retail applications that power the in-store experience and end-to-end customer journey. The role blends hands-on application support, light development/configuration, and project delivery across POS, clienteling, payments, order management, and integrations.

Experience with Teamwork Commerce POS and Tulip clienteling is preferred.

What You'll Do
Run (Operations & Support)

• Own day-to-day support for POS/clienteling/payment workflows across retail and corporate events (e.g., special sales), meeting SLAs/OLAs.
• Triage incidents and problems; drive root cause analysis and permanent fixes with vendors and internal teams (Problem/Incident Mgmt).
• Execute release/upgrade cycles (sandboxes, UAT, test scripts, cutover plans); coordinate with store ops and vendor teams.
• Maintain application configuration, environments, and user access/roles (SOX-compliant change & access controls).
• Monitor integrations and jobs; review logs and resolve failures (e.g., API, EDI, message queues).

Build (Projects & Enhancements)

• Deliver enhancements from discovery through deployment: requirements, solution options, estimates, test plans, change tickets, and training.
• Analyze and optimize data flows between POS, CRM, OMS, ERP, and reporting (e.g., Salesforce, Oracle EBS, middleware).
• Support new store openings and relocations (device provisioning, peripherals, payments certification, network validation).

Partner (Cross-Functional & Vendor)

• Work closely with Retail Operations, CRM, Finance/Accounting, Loss Prevention, and IT Infrastructure.
• Coordinate vendor work (Teamwork Commerce, Tulip, Adyen, logistics partners, integrators) and hold them to SLAs.
• Translate business needs into clear functional/technical requirements and change requests; document user guides and SOPs.

Govern (Quality, Security, Compliance)

• Champion data accuracy and PCI/PII best practices; follow secure handling of payment tokens and customer data.
• Contribute to playbooks/runbooks, test scripts, and knowledge base articles in Confluence; track work in Jira.

Essential Duties & Responsibilities (Representative)

• Implement, manage, and support retail applications, integrations, and SQL-backed data workflows.
• Coordinate release calendars and regression testing; lead UAT with super users and store teams.
• Create implementation and cutover plans for projects and new store deployments.
• Write and run SQL queries for analysis, issue triage, and validation; partner on API payload reviews.
• Provide expert support for POS, payment terminals (e.g., Adyen AMS-1), printers/scanners (e.g., Zebra), and iOS devices.
• Proactively identify process/automation opportunities; recommend…