Onboarding Specialist

About the job Onboarding Specialist

Onboarding Specialist

Location:

Onsite - New York, NY
Compensation: $68,000 - $90,000 base salary
Additional Compensation:
Equity
Work Authorization:
Must be authorized to work in the U.S.

- no visa sponsorship
Experience Level: Junior (0-3 years ONLY)

The Opportunity

Hire Now Staffing is acting as a direct placement partner for a growing software development startup seeking a high-potential Onboarding Specialist to join its Customer Success organization.

This role is critical to the company's early customer experience. The Onboarding Specialist will own the journey from kickoff through go-live for a high volume of SMB customers, ensuring they activate quickly, understand the product, and achieve early value. This is a builder-role within a foundational Customer Success team, offering meaningful ownership and the chance to help shape onboarding processes as the business scales.

This position is best suited for early-career professionals who thrive in fast-paced environments, take pride in follow-through, and enjoy helping customers succeed from day one.

Key Responsibilities

Candidates will be evaluated for interview consideration based on demonstrated ability to perform the following responsibilities:

• Own the end-to-end onboarding experience for SMB customers, from initial kickoff through successful go-live
• Guide customers through product setup, basic configuration, and core workflows to drive early adoption and confidence
• Manage multiple onboarding engagements simultaneously while delivering a responsive, high-quality customer experience
• Partner closely with Sales to ensure smooth handoffs, clear expectations, and alignment on customer goals and use cases
• Identify onboarding risks early and proactively communicate solutions, timelines, and next steps
• Contribute to the creation and improvement of onboarding documentation, templates, and enablement materials
• Ensure seamless transitions from onboarding to ongoing Customer Success or scaled support teams
• Maintain accurate records of onboarding progress, milestones, and customer readiness

Only candidates who demonstrate strong ownership, organization, and follow-through will be considered.

Required Qualifications (Non-Negotiable)

These qualifications are mandatory. Candidates who do not meet all requirements will not be considered for interview.

• 0-3 years of experience in onboarding, customer success, implementation, support, or a customer-facing role
• Experience with in a SaaS, technology-enabled, or fast-paced service environment
• Ability to manage multiple priorities without letting details slip
• Strong communication skills, with the ability to explain product or technical concepts clearly and confidently
• Demonstrated accountability, reliability, and follow-through
• Willingness to work onsite in New York City

Preferred Qualifications (Strong Differentiators)

Candidates with the following background will stand out:

• Hospitality industry experience, particularly in high-volume or high-responsibility roles
• Exposure to startup environments (internships, early employee roles, founder experience, or startup competitions)
• Leadership experience in competitive sports, service-driven environments, or team-based roles
• Strong academic performance or evidence of high achievement and intellectual curiosity
• Comfort working in build-as-you-go environments where processes are still evolving

Who This Role Is Best Suited For

• Early-career professionals who take pride in getting things right the first time
• Individuals who enjoy being customer-facing and operationally focused
• Candidates who value ownership, learning, and long-term growth
• People who naturally anticipate problems and act before issues escalate

Hire Now Staffing Disclaimer

Hire Now Staffing is acting as a direct placement partner for this role. All candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview.