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Senior Support Specialist
Job in
New York City, Richmond County, New York, USA
Listed on 2026-01-23
Listing for:
Nagish
Full Time
position Listed on 2026-01-23
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
As a Senior Support Specialist at Nagish, you will be the first point of contact for users, ensuring exceptional support and accessibility for the Deaf and hard-of-hearing community. With a focus on unreasonable hospitality, you’ll communicate with empathy, prioritize user needs, and go above and beyond to deliver a seamless, positive experience, consistently exceeding expectations.
On a day-to-day, you will:
- Respond to customer inquiries via Intercom, chat, email, and other support channels with professionalism, warmth, and care.
- Troubleshoot and resolve technical issues while ensuring users feel seen, valued, and supported.
- Educate users on how to best utilize Nagish’s services, empowering them to communicate seamlessly.
- Track and document customer interactions to identify common challenges and areas for improvement.
- Work closely with the Product and Engineering teams to relay user feedback and contribute to product enhancements.
Position Requirements
10+ Years
work experience
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