Group Director, WFM, HR and Payroll Technology

Group Director, WFM, HR and Payroll Technology

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is seeking a dynamic Group Director, WFM, HR and Payroll Technology to drive the strategic vision, adoption, and continuous improvement of our HR, workforce management, and payroll technology platforms for the US region. This leadership position is based in New York City or Piscataway, New Jersey with a hybrid, 3-day onsite requirement. This executive will own the product roadmap, foster strong partnerships with business stakeholders, and lead a high-performing team to deliver measurable business value through technology and process excellence.

Our ideal candidate will have a minimum of 10 years of strategic experience and a proven track record of leading & implementing workforce management technology (e.g. labor scheduling, time tracking), payroll systems solutions, and HRIS tools in a retail organization. The ideal candidate will demonstrate exceptional interpersonal and communication skills, with a proven ability to bring together diverse stakeholders and effectively influence decision-making to achieve shared business objectives.

Tech Systems Expertise in US Retail, Luxury Goods or similar service industry required. UKG Pro WFM and Workday HRIS/ ATS highly preferred.

What impact you can create at CHANEL:

* Workforce Management Adoption:
Champion UKG Pro WFM adoption for advanced scheduling, time tracking, and PTO management

* Workday Integration Strategy:
Define and implement the operating model for Workday integrations with US systems ensuring data consistency and a unified user experience

* Payroll Technology:
Act as the Tech partner for the US payroll team ensuring optimal system performance of UKG Pro

* US Tech Expert:
Partner with key stakeholders such as Retail Operations, Payroll, People & Organization (HR), and Global teams, ensuring product roadmaps deliver quantifiable business value

* Data Driven Decision Making:
Design KPIs & dashboards to measure technology adoption and proactively raise opportunities for improvement

* Simplification and Continuous Improvement:
Proactively identify pain points and partner with cross-functional stakeholders to simplify processes across the organization to maximize efficiency and technology adoption

* Champion

Innovation: Identify & drive pilots to test AI (e.g. UKG Forecasting) and GenAI (e.g. UKG Bryte) technology to transform retail workforce management capabilities

* People Development:
Coach and mentor the team, ensuring alignment with organizational goals, fostering a culture of accountability, and driving high performance

* Vendor Management:
Demonstrated ability to manage vendor relationships effectively, ensuring service quality, contract compliance, and alignment with organizational goals

You are energized by:

* Exceptional critical and creative thinking skills including evaluating risks and contingencies, developing structure in ambiguity, connecting the dots and flexibility in accepting new ideas or pivoting

* Data-driven decision making for products and services

* Excellent project management and communication skills

* Connecting the dots on problems, bring a key eye for details and expert problem perception

* Ability to translate technical jargon into simple business terms

* People leadership, coaching and development

* Working in a highly collaborative environment

* Building strong partnerships across business and technology teams in a global organization

* Coaching and developing high-performing teams

* Championing change and fostering a culture of accountability and innovation

What you will bring to the team:

* Experience with Workforce Management Technology in a Retail Organization:
Proven track record of implementing workforce management technology in a retail organization

* Technical Expertise:
Deep understanding of HRIS, payroll, and workforce management technologies, with the ability to troubleshoot complex system issues and recommend enhancements.

* Strategic Vision:
Ability to translate business objectives into actionable technology strategies, driving long-term organizational growth and innovation.

* Change Leadership:
Proven track record in leading change management initiatives, helping teams embrace new systems and processes with minimal disruption.

* Cross-Functional Collaboration:

Skilled at fostering strong partnerships across IT, HR, Payroll, and Operations, ensuring seamless project delivery and shared success.

* Analytical Mindset:
Adept at leveraging data analytics to uncover trends, diagnose issues, and recommend evidence-based solutions.

* Process Optimization:
Expertise in streamlining workflows to eliminate inefficiencies,…