Salesforce Engagement Manager

Description:

We're seeking a Salesforce Engagement Partner to lead client relationships, and drive business value through Salesforce solutions. This strategic role combines account management, consulting expertise, and leadership to ensure clients achieve their Salesforce transformation goals while fostering long-term partnerships.

Key Responsibilities:

Business Growth & Account Expansion:

• Identify new business opportunities, including upsells, cross-sells, and consulting engagements within existing accounts.

• Support proposal development, contract negotiation, and revenue growth strategies.

• Collaborate with sales, marketing, and delivery teams to drive pipeline and expand the Salesforce practice.

Client Relationship Management:

• Serve as the primary point of contact and trusted advisor for key Salesforce accounts.

• Build strong, lasting relationships with client executives and stakeholders, understanding their business strategy, goals, and challenges.

• Drive client satisfaction, retention, and expansion through proactive engagement and value delivery.

• Strategic Consulting & Advisory:

• Guide clients on Salesforce best practices, solution strategies, and digital transformation initiatives.

• Align Salesforce capabilities with client business objectives to maximize ROI and long-term value.

• Lead executive-level discussions on solution roadmaps, innovation opportunities, and technology adoption.

• Delivery Oversight & Governance:

• Ensure quality, consistency, and adoption of delivered solutions

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Qualifications:

• Bachelor's degree in Business, Project Management, IT, or related field (Master's degree preferred).

• 7+ years of experience in Salesforce consulting, client management, or strategic account leadership roles.

• Proven success in managing executive relationships and complex, multi-cloud Salesforce engagements.

• Strong understanding of Salesforce products, architecture, and ecosystem.

• Exceptional communication, negotiation, and leadership skills.

• Business acumen to align technology solutions with client goals across diverse industries.

• Experience overseeing large, multi-phase digital transformation projects.

• Salesforce certifications (e.g., Salesforce Consultant or Architect) are a plus

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