Analyst, Customer Insights

About us

Knit Well Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

* Can be based in our NYC or Columbus, OH office. In office time is required 3-4 days per week to support strong collaboration and development.
* About the role

The Customer Insights (CI) team provides consumer and market intelligence across our portfolio of women's apparel brands. We partner with cross-functional teams to answer business questions and design research that helps uncover customers' motivations, unmet needs, and shopping patterns. These findings guide decisions across product design, merchandising, planning & allocation, marketing, customer experience, and overall brand strategy.

As an Analyst on the CI team, you will support customer-facing projects ranging from quick-turn questions to larger research initiatives. Day-to-day work includes analyzing data, interpreting customer feedback, and preparing clear summaries for brand partners. We are looking for someone with strong analytical skills and a genuine interest in understanding the 'why' behind customer behavior.

The impact you can have

• Collaborate with CI team leads and business partners to design and field projects in support of priority business questions
• Support the execution of surveys, online customer communities, and other research methods, including questionnaire design, survey programming, and fieldwork monitoring.
• Analyze quantitative and qualitative data to identify patterns, themes, and insights
• Prepare clear, organized data visuals and reports to communicate findings
• Monitor macro customer, category, and competitive trends relevant to our brands

You'll bring to the role

• Bachelor's Degree required
• 1-3 years of relevant professional experience preferred (e.g., strategy, research, consulting, corporate retail)
• Proficient in Microsoft PowerPoint, Word, Excel, Outlook
• Experience with survey research platforms and statistical tools, like SPSS or Q, is a plus
• Ability to interpret datasets, identify patterns, and visualize insights to tell a clear story
• Intuitive understanding of consumer psychology, behavior and related business considerations
• Strong attention to detail and high standards of accuracy in analysis and reporting
• Experience or demonstrated interest in retail / fashion
• Strong interpersonal skills and ability to prioritize requests effectively
• Demonstrates curiosity, resourcefulness, and adaptability in a fast-paced environment

Benefits

• You will be eligible to receive a merchandise discount at select Knit Well Group brands, subject to each brand's discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities. *
• Medical, dental, vision insurance & 401(K)*
• Employee Assistance Program (EAP)
• Time off - paid time off & holidays*
• The target salary range for this role is: $66,300 - 79,000.
• Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.
• Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position
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Location:
Times Square Tower-ANN-New York, NY 10036
Position Type:
Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates.…