Senior Manager, Marketplace Operations

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world's largest brands to ensure a quality experience for consumers.

We're a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we're committed to upholding the integrity of the programmatic ecosystem at large.

What's it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We're built on our core values and live them each day. They're not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we're looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

What we're looking for:

We are looking for a Senior Manager, Technical Account Manager advance our best practices for integrating and monetizing Marketplace partners including Data Partners, Agencies and Curation services. This team is responsible for working in a cross-functional team to build out and standardize best practices for integrating, working with partners, optimizing, improving performance, and setting benchmarks for future development of this business arm.

We are looking for someone with:

* Leadership:
You set a clear technical vision, empower your team, and drive impactful outcomes. You lead with a growth mindset, use data to guide decisions, and represent your team effectively across the organization.

* Technical Expertise:
You bring deep knowledge of digital marketing and ad tech platforms. You're confident in handling complex technical questions and stay curious about emerging technologies.

* Mentorship:
You foster a culture of feedback and growth, coaching team members and junior leaders. You inspire high-quality customer consultation and support career development.

* Outcome-Driven:
You thrive in fast-paced environments, guiding your team with clear goals and data-informed decisions to deliver strong technical and business results.

* Ownership:
You take full responsibility for the solutions your team delivers, ensuring their quality, health, and continuous improvement.

* Operational Excellence:
You define success through measurable metrics and implement scalable processes, tools, and standards to improve team efficiency and customer outcomes.

* Collaboration:

You work cross-functionally with internal teams to drive strategy, launch new capabilities, and improve customer experience through shared knowledge and aligned execution.

Here's what you'll be doing:

Senior Manager, Technical Account Manager will oversee a team based in AMS who are looking after partners in the complete lifecycle of a Marketplace customer from technical validation precontract and supporting our sales team in technical pitches, including onboarding and integration project management, through to daily management, strategic planning and continue to find opportunities to grow the client's business with Index Exchange.

You will:

* Be present for your team consistently, providing coaching feedback and support for their career growth on a regular occurrence. Foster a culture of learning, collaboration, and accountability.

* Support your team through yearly performance cycles. Develop junior members of the team, and create career plans for each of your team.

* Developing a deep technical understanding of Index's product offerings to participate in experimentation, release, and development, and building of new features. Support your team in understanding how products are developed and the required levels of participation

* Contributing to our strategic working groups by providing them with insight into opportunities to improve our current offerings. Work to create your own area of SME within the TAM organization.

* Serve as a consultant to strategic marketplace partners, not limited to QBRs, scoping calls, leading technical solutioning to address their business challenges, objectives, and identify opportunities.

* Support your team where needed and participating in tech scoping calls, leading client technical conversations, QBRs

* Maintain knowledge of current industry trends, integration protocols, technical specs and updated and document best practices accordingly.

* Define playbooks for internal and external teams to execute on integrate and migrate new and existing partners to new product…