Customer Success Manager - Technology Partnerships

Customer Success Manager – Technology Partnerships

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Live Ramp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, Live Ramp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. Live Ramp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top‑quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders, turn to Live Ramp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first‑party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

• Customer Success:
  • Build and maintain strong, long‑lasting customer relationships, including C‑level contacts.
  • Develop, implement, monitor, and optimize strategic success plans unique for each customer with clear objectives and key performance indicators to ensure client value is achieved.
  • Drive the adoption and utilization of Live Ramp solutions to maximize customer value.
  • Identify and proactively address any issues or challenges to ensure customer satisfaction.
  • Manage the customer renewal process and work to reduce churn and contraction.
  • Identify opportunities for upselling and cross‑selling Live Ramp's products and services to enhance client outcomes.
  • Educate customers on best practices, industry trends, and the latest features and capabilities of Live Ramp's platform.
  • Act as a liaison between customers and Live Ramp's product development teams, providing feedback and insights to enhance product offerings.
• Technology Partner Expertise:
  • Effectively lead training for our reseller clients to educate their sales and customer success teams through live sessions and custom training materials.
  • Provide ongoing strategic guidance to partners buying and selling within Live Ramp’s data marketplace to achieve mutual revenue growth.
  • Act as a client liaison when testing alpha and beta solutions, ensuring feedback is actioned and objectives are being met.
  • Navigate complex renewals with strong negotiation skills and an in‑depth understanding of the client’s use case.
  • Serve as a subject matter expert in AdTech, staying up‑to‑date with industry trends, headwinds, best practices, and emerging technologies across identity, activation, measurement, analytics, attribution, cloud solutions, and more.
• Cross‑Functional
  
  Collaboration:
  • Develop strong relationships with key stakeholders within customer organizations, including product, marketing, advertising, and data analytics, and collaborate closely to understand their unique objectives and challenges.
  • Coordinate with Live Ramp's internal teams, such as sales, product, engineering, and support, to implement and execute client‑specific solutions.
  • Serve as an internal advocate and escalation point for your client, sharing client feedback, needs, and insights with internal teams to drive product enhancements and improvements.

• 3–5 years enterprise B2B SaaS Customer Success Management or Account Management experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity.
• Understanding and working knowledge around integrations at DSPs, SSPs, Exchanges, or Publishers.
• Must have experience in complex renewal negotiation & reseller training.
• Strong analytical and problem‑solving skills, with the ability to interpret data and provide actionable insights.
• Excellent communication, presentation, and interpersonal skills.
• Ability to thrive in a fast‑paced, dynamic environment and adapt to change.
• Customer‑focused with a passion for delivering exceptional client experiences.
• Must have experience growing mutually beneficial partnerships and balancing between…