Infrastructure Analyst

This range is provided by Fulcrum Digital Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$30,000.00/yr - $35,000.00/yr

We are looking for a motivated and technically inclined Infrastructure Intern to join our IT team. This internship offers hands-on experience in cloud infrastructure, desktop support, and Microsoft 365 (O365) administration. It’s an ideal opportunity for someone looking to gain exposure to enterprise IT operations, cloud services, and user support.

• Provide first-level desktop support to internal users (Windows/macOS) — including setup, configuration, troubleshooting, and maintenance.
• Support the administration of Microsoft 365 (O365) services — Outlook, Teams, SharePoint, One Drive, and user account management via Microsoft Admin Center.
• Help onboard and offboard users, including device setup and email account provisioning.
• Troubleshoot issues related to Microsoft Outlook, Teams connectivity, One Drive syncing, and Office application errors.
• Assist in the management and monitoring of cloud infrastructure.
• Participate in network and systems monitoring, patch management, and general IT maintenance tasks.
• Maintain IT documentation, SOPs, and knowledge base articles.
• Work alongside IT engineers to implement security best practices, backup policies, and system automation.

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
• Basic knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
• Understanding of Windows/macOS systems and common troubleshooting techniques.
• Familiarity with Microsoft 365 applications and administration (Exchange Online, Teams, SharePoint).
• Good communication skills with a user-first mindset.
• Ability to follow instructions, document processes, and multitask in a fast-paced environment.

• Exposure to scripting (Power Shell, Bash, or Python) is a plus.
• Familiarity with remote support tools (e.g., Any Desk, Team Viewer, RDP).
• Experience with Active Directory, Azure AD, and M365 Admin Portal is a plus.
• Knowledge of IT ticketing systems like Service Now, Zoho Manage Engine, or Jira is advantageous.

Location: New York, Onsite

Length: 1-Year Internship

Salary: $30,000 - $35,000 annually

• Seniority level
  :
  Internship
• Employment type
  :
  Internship
• Job function
  :
  Analyst
• Industries
  : IT Services and IT Consulting