Senior DevOps Engineer

About Merciv

Merciv is pioneering autonomous retail intelligence through EVA (Evolving Virtual Analyst), our agentic AI platform that s transforming how the world s largest retailers operate. We don t just provide insights -- we enable AI agents to actively manage critical business functions from consumer intelligence to inventory optimization to competitive analysis.

We ve intentionally stayed under the radar while building something transformative. Our platform already powers retail intelligence for Fortune 500 leaders including Gap Inc. (and their portfolio brands like Old Navy, Banana Republic, and Athleta), Hain Celestial (Terra, Celestial Seasonings, etc.), and Boston Beer Company (Samuel Adams, Truly, etc.). Fresh off a $14M Series Seed, we re scaling our team of innovators as we prepare for significant growth in 2025-26.

We believe in making every feature intuitive and every component interactive, helping our users leverage the tools they recognize in a whole new light. Our lean, agile team thrives on innovation and autonomy. Here, you won t just fill a role—you ll shape the future of our product and company. We embrace a  many hats  approach, offering unparalleled opportunities for growth and impact.

Our work environment thrives on creativity and cutting-edge technology, built for those eager to shape the future of human-AI collaboration. If you’re excited about being a part of a fast-paced, innovative startup culture and making a significant impact on client business, Merciv is the place for you. Join us as we expand the horizons of retail intelligence and deliver unparalleled value to our clients.

• Multiple Fortune 500 enterprise customers

• Strong distribution partnerships driving majority of revenue

• Platform managing millions of data points across retail ecosystems

• Small (Sub-20) team of exceptional AI researchers, engineers, and operators

• 50,000+ users on our platform within 12 months

• $20M+ ARR by end of 2026

• Category leadership in autonomous retail operations

• Series A fundraise in next 12 months

Merciv is transforming retail through autonomous AI that doesn t just analyze businesses - it helps run them. Our platform powers some of the largest retail organizations in the world, processing data and managing workflows across millions of data points. We re building the infrastructure that enables AI agents to inform consumer-facing strategies, make million-dollar inventory decisions, optimize pricing in real-time, and orchestrate complex retail operations 24/7.

As we scale our enterprise platform, we need a Senior Dev Ops Engineer who can build and maintain the rock-solid, secure infrastructure that autonomous commerce demands. This is your chance to architect the systems powering the future of retail AI.

You ll own the infrastructure that supports AI agents making split-second decisions for major retailers. Working closely with our ML and backend engineers, you ll ensure our platform maintains 99.97%+ uptime while handling Black Friday-level traffic every day. This is a hands-on role where you ll build the secure, scalable systems that enterprise retailers trust with their entire operations.

In this role, you ll be the guardian of infrastructure that must be enterprise-grade (SOC 2, GDPR, ISO 27001 compliant) while maintaining startup agility. Your work directly impacts whether a retailer s AI can respond to market changes in milliseconds or minutes - a difference measured in millions of dollars.

• Scale AI Infrastructure
  :
  Architect and optimize infrastructure supporting high-volume daily agentic decisions

• Ensure Enterprise Reliability
  :
  Build systems that maintain 99.97% uptime for mission-critical retail operations across Fortune 500 clients

• Automate Everything
  :
  Develop robust CI/CD pipelines for rapid ML model deployment and infrastructure updates without downtime

• Secure Sensitive Data
  :
  Implement and maintain SOC 2, GDPR, and ISO 27001 compliant infrastructure for enterprise retail data

• Optimize AI/ML Workflows
  :
  Partner with engineers to streamline model training, deployment, and inference pipelines at scale

• Champion Git Ops
  :
  Implement…