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Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO)  help mid-market and enterprise companies manage routine calls to save teams time and resources.

Our agents have already delivered measurable impact:

• Over 5 million hours of contact center operations saved
• 35% more calls answered compared to non-AI operators
• 45 million calls handled with a 99.9% uptime

Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.

As a Senior Solutions Engineer at Synthflow, you’ll be a key technical leader, guiding both prospective and current enterprise customers through their journey with our AI phone agent solutions. You will combine deep technical expertise with persuasive communication to understand a prospect's challenges, demonstrate how our solutions can solve their biggest problems, and ensure long‑term customer success. This is a high‑impact position where you'll act as a trusted advisor, bridging the gap between sales and engineering and owning the full technical lifecycle from pre‑sales discovery through post‑sales implementation and adoption.

This role is a blend of hands‑on implementation, project management, and relationship management, ensuring our customers realize the full value of their investment and achieve their business goals.

• Partner with the sales team to understand prospective customer needs and technical environments.
• Lead the technical discovery process, conducting compelling product demonstrations and workshops for both business and technical stakeholders.
• Design and architect customized solutions and proof‑of‑concepts (POCs) that prove the value of our platform.
• Own the full technical customer lifecycle, from responding to RFPs and RFIs to leading the technical onboarding and implementation of our AI phone agents.
• Serve as the primary technical contact for new and existing customers, troubleshooting integration‑related issues and ensuring successful adoption.
• Collaborate closely with internal teams like sales, engineering, and product to deliver on customer needs and provide structured feedback to help shape our product roadmap.

• You have at least 3–5 years of relevant experience in a technical, customer‑facing role like solutions engineering.
• You have experience with Enterprise B2B product implementations, ideally at a fast‑growing startup.
• You possess hands‑on experience with APIs, CRMs, telephony systems, or workflow automation tools.
• You have experience or a deep interest in AI/ML technologies and prompt engineering.
• You excel in clear, effective communication and can comfortably manage both internal and external stakeholder expectations.
• You are a builder who thrives in a fast‑paced environment and enjoys wearing multiple hats.

• Familiarity with Large Language Models (LLMs) and prompting.
• Strong understanding of the enterprise sales process and a track record of winning deals.
• Familiarity with SIP, telephony providers, or call center systems is a strong plus.

• Autonomy at speed:
  High‑ownership roles in a fast‑moving startup.
• Remote‑first flexibility:
  Contribute from anywhere, on your schedule.
• Cutting‑edge technology:
  Work on what interests you most.
• Career growth:
  Scale your impact as the company grows.
• Rewarding package:
  Competitive pay, equity options, and comprehensive benefits that reflect your skills and experience.

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan‑Saky, Synthflow AI democratizes access to advanced voice AI with a no‑code platform that lets enterprises easily create, deploy and scale natural‑sounding, cost‑effective voice agents tailored to their business needs.