Quality Analyst

Quality Analyst – Enterprise Document Automation (EDA)
* 3rd Parties — Do Not Contact

New York City Department of Social Services (DSS)

The New York City Department of Social Services (DSS) provides critical programs that help millions of New Yorkers access food, housing, healthcare, and employment.

Behind the scenes, DSS’s Information Technology Services (ITS) division powers this mission — delivering the infrastructure, automation, and systems that make equitable and efficient service possible.

We’re modernizing how DSS manages and communicates vital information. As part of that effort, we’re seeking a Quality Analyst to support our Enterprise Document Automation (EDA) initiative — a major modernization of the agency’s IBM File Net IS/P8 content management system.

As a Quality Analyst (QA) on the EDA Project
, you’ll play a critical role in ensuring the accuracy, functionality, and compliance of DSS’s enterprise document automation system.

Your work will directly improve how DSS creates, tests, and delivers communications to clients — ensuring precision, accessibility, and compliance with city and state mandates (including the Local Law 30 multilingual access requirement).

• Develop and execute test scripts and scenarios related to document and form generation
• Conduct end-to-end functional testing to ensure adherence to business rules and requirements
• Design and implement test workflows that support the deployment of automated client notices and communications
• Create and maintain test cases, RTM (Requirements Traceability Matrix), and documentation aligned with user stories
• Validate compliance with LL30 language accessibility standards (forms available in 12 languages)
• Identify system design gaps, logic errors, or unexpected behaviors and recommend corrective actions
• Collaborate closely with stakeholders, developers, designers, and business analysts to deliver quality results on time
• Analyze current systems and make recommendations for process and quality improvements

• 5+ years of experience in software quality assurance or functional testing for large-scale IT projects
• Strong understanding of testing methodologies, defect tracking, and QA documentation
• Hands‑on experience with enterprise systems
  , ideally in document automation or ECM platforms (File Net, Open Text, etc.)
• Familiarity with Agile or Waterfall SDLC processes
• Experience creating test plans, RTMs, and user acceptance criteria
• Understanding of accessibility and compliance testing (multilingual, 508, or similar)
• Excellent attention to detail, analytical thinking, and communication skills
• Experience in public sector or enterprise environments preferred

• Impact: Ensure accurate and equitable communication for millions of New Yorkers
• Innovation: Work on a large-scale modernization project using cutting‑edge automation tools
• Growth: Strengthen your experience in enterprise QA and document systems
• Collaboration: Partner with skilled IT, design, and program teams in a mission‑driven environment

📍
Location: Brooklyn, NY (with potential hybrid flexibility)

🕓
Type: Contract | GSA MAS IT Solutions | Full‑time

Eligibility: Must be legally authorized to work in the U.S.

If you’re passionate about precision, technology, and meaningful public impact, we want to hear from you.

👉 Apply today with your resume and a brief note highlighting your experience in enterprise system QA or document automation testing
.

Mid‑Senior level

Contract

Quality Assurance and Analyst

Government Administration