Engineering Manager, Agent Software Engineer

Title of Role: Engineering Manager, Agent Software Engineering

Location: New York City, NY

Company Stage of Funding: Series C ($200M+ raised; $1.5B valuation)

Office Type: Onsite – 5 Days a Week

Salary: $300,000 – $375,000 + Equity

Join one of the fastest-growing companies in the generative AI space. This client is a Series C venture-backed startup building cutting-edge technology that’s revolutionizing the customer support landscape. Their flagship platform deploys highly intelligent AI agents that deliver human-like responses across multiple channels — improving user satisfaction and scaling customer service efficiently. With over $200M raised and a valuation exceeding $1.5B, this is a rare opportunity to join a rocketship company at a pivotal stage of growth.

The company is actively expanding its engineering footprint in New York City, building on its West Coast foundations. You’ll join a passionate, high-performing team that values product ownership, rapid iteration, and solving hard technical problems.

• Lead and grow a team of software engineers focused on deploying conversational AI agents that serve millions of end-users.
• Drive product development for core agent software features, delivering high-performance, scalable solutions in real-time environments.
• Collaborate directly with customers to understand requirements, build solutions, and deploy enterprise-grade AI products.
• Partner cross-functionally with research, product, and other engineering teams to drive the roadmap forward.
• Foster a culture of technical excellence, ownership, and iterative improvement.
• Champion mentorship, professional growth, and inclusivity across the team.
• Occasionally travel to the San Francisco HQ, especially during onboarding or company-wide initiatives.

• 1+ years of experience leading high-performing software engineering teams.
• 5+ years of hands-on software development experience.
• Strong technical foundation in backend or full-stack engineering — experience with Type Script and Python is highly preferred.
• Prior experience at top-tier technology companies or fast-scaling startups.
• Proven ability to coach engineers, manage performance, and support career development.
• Comfortable in fast-paced, ambiguous startup environments and excited to build in a new office.

• Experience working with AI/ML products or in the customer support technology space.
• Background in enterprise SaaS or platform engineering.
• Familiarity with real-time systems and high-concurrency applications.
• Exposure to building multi-tenant or enterprise-grade software systems.

• Base Salary: $300,000 – $375,000
• Equity: Competitive stock options
• Comprehensive health, dental, and vision insurance
• Generous PTO and holidays
• Onsite perks in the NYC office
• Opportunity to work on cutting-edge AI in a highly visible, high-impact role
• Join a team on track to scale from 30 to 75+ engineers by year-end

This is a full-time opportunity for candidates authorized to work in the U.S. Visa sponsorship is available.