ICT Specialist

This is a position in UNOPS for supporting projects carried out for or in the United Nations Secretariat. The incumbent of this position will be staff member of UNOPS under its full responsibility.

Functional Responsibilities:

Under the overall supervision of Senior Programme Manager and in direct supervision of ICT Development Specialist and in direct oversight of End User Computing Unit, the ICT Specialist, the ICT Specialist will be performing the following functions:

Summary of Key Functions:

• Configuration Management
• Operations Management
• Support and Maintenance

Configuration Management:

• Design, implement, and support all aspects of the Software Library (collections, software, packages/applications, software updates, and operating systems deployment) as well as WSUS, ADK/WAIK, MDT, USMT.
• Troubleshoot client-agent issues for all policy and content distribution.
• Create custom reports and SQL queries.

Operations Management:

• Practice the structured Management Pack Lifecycle discipline.
• Deploy Management Packs.
• Troubleshoot and monitor Operations Manager infrastructure and misconfigured or malfunctioning issues and manage agent provisioning/de-provisioning.
• Test and document Operations Manager patches, service packs, creating and maintaining documentation to secure Management Pack content knowledge.

Support and Maintenance:

• Manage day-to-day design, installation, and post-installation sustainment activities.
• Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Education/Experience/Language requirements:

Education:

• Advanced University degree (Master’s degree or equivalent) preferably in Information Systems or Computer Science or a related area.
• A first-level university degree (Bachelor’s degree) in combination with an additional two (2) years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience:

Required:

• A minimum of five years of experience in systems administration in a large enterprise environment is required including a minimum of three years of operational experience using Microsoft technologies to perform a broad range of Microsoft related technical functions (such as deployment, administration, configuration, troubleshooting, & maintenance).
• An expert level of knowledge of Microsoft Systems Center Configuration Manager (SCCM) and Microsoft Intune.
• Strong technical knowledge of Microsoft Windows, Active Directory, Group Policy, LDAP, Kerberos, DNS, TCP/IP, WMI, SNMP, Powershell, VB scripting, and MS SQL Server.

Desirable:

• Expertise in sites, site roles, site component configuration including Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policy.
• Expertise in Microsoft Intune Application deployment and life cycle.

Language requirements:

• Fluency in English (read, write, speak) is required.
• Knowledge of another United Nations official languages is an asset.