Support Engineer

Location:

New York, San Francisco or Croatia

Type:
Full-time

We’re looking for a Support Engineer to join our growing team s is a unique opportunity to become one of the first dedicated engineers focused on customer and developer support. You’ll be the bridge between our users and our engineering team, ensuring that developers, partners, and AI agents using Daytona have a smooth, reliable experience.

Your day-to-day will range from troubleshooting complex technical issues and debugging production environments to writing clear documentation and improving our support tooling. If you’re the type of person who thrives on solving problems, enjoys helping others succeed, and loves making technology approachable, this role is for you.

• Provide hands‑on technical support to developers, partners, and enterprise customers
• Diagnose and troubleshoot issues across integrations, environments, and infrastructure
• Collaborate with engineering to elevate and resolve complex technical challenges
• Write and maintain clear support documentation, FAQs, and troubleshooting guides
• Identify patterns in support requests and help inform product improvements
• Advocate for users by ensuring their feedback is heard and prioritized internally
• Contribute to and improve support workflows, tools, and processes

• Enjoy helping developers and solving technical problems
• Have strong debugging skills across APIs, SDKs, and cloud infrastructure
• Communicate clearly and empathetically with both technical and non‑technical users
• Are detail‑oriented, organized, and capable of managing multiple requests simultaneously
• Thrive in a fast‑paced environment and work well autonomously

• Experience with developer tooling, dev environments, or cloud/infra platforms
• Familiarity with AI frameworks, agents, or orchestration systems
• Background in technical writing, developer advocacy, or community support
• Contributions to open‑source projects or support communities

Daytona is building the agent‑native runtime layer for modern software development. Our platform spins up secure, sandboxed environments in under 90ms, used by developers and AI agents alike. Daytona is open source, trusted by thousands, and backed by top‑tier investors.

We’re not just making dev environments faster. We’re redefining how software gets built.

Successful candidates will be contacted for an interview. We appreciate all the applications we receive, but only those selected for an interview will be contacted.