Manager, Engineering; Media DevOps

HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first. Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse—verifying the humanity of more than 20 trillion interactions per week for the world’s biggest brands and internet platforms.

Being HUMAN isn’t just our name — it’s how we show up for customers, partners, and most of all, our team. That means competitive pay, generous benefits, and meaningful perks — all in a culture that celebrates what matters to you, whether that's marathon training, your pets, or your favorite robot (we have many).

HUMAN is growing fast, and there’s never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.

The Media Dev Ops team builds and maintains the primary organs and arteries of our system. The team’s mission is to consistently deliver a high-performance, cost-effective world-class platform as a service (PaaS) that enables our security researchers, threat intel analysts, and data scientists to quickly and reliably detect malicious non-human activity. You will be helping solve a wide range of problems from scaling the infrastructure to support Internet-scale levels of traffic to accelerating the delivery of new fraud defense techniques and stopping fraud in its tracks.

By joining this team at HUMAN, you will gain a deep understanding of how our products and services work all the way from signal collection to customer reports and are able to make a major impact on cleaning up the internet. You will oversee the evolution of a platform that will grow in scale by 100x (current volume is in PBs) to 1000x, ensuring that our services stay consistently reliable and performant at internet-scale.

You will also be responsible for delivering new self-service capabilities that support the Media R&D org enabling your colleagues to respond to threats as quickly as possible.

Preferred location for this hire is in the Eastern US, managing team members on the West Coast and in the UK.

• Guide the team in transitioning to Kubernetes-based platform as a service (PaaS) from traditional cloud ops techniques.
• Work with engineering, product management, executive stakeholders, and your team to define and deliver plans that improve platform stability, manage costs, and meet customer SLOs.
• Understand organizational strategy and goals and help the team understand decision criteria so they can make prioritization decisions for their sprints and day-to-day work.
• Use your experience to help the team with critical architectural and delivery decisions.
• Accelerate Product development for Engineering and Research teams by simplifying and reducing friction points in the software development lifecycle.
• Define key performance indicators (KPIs) and metrics to measure the effectiveness and impact of the Media infrastructure and supporting Fraud Sensor and Media guard.
• Hire and develop technical talent.
• Foster a culture consistent with our brand, organizational values, user/customer focus, and passion for the web.

• Have an AdTech or Media background, preferably with managed bidders on a DSP
• Have experience with high-scale data platforms – designing distributed systems, experience with high throughput systems, understanding of implications of automated delivery, and support for high complexity systems at scale.
• Hands-on experience implementing and working with Kubernetes on AWS cloud-hosted solutions and infrastructure.
• Successfully built a team, defined its mission, and executed on its goals. Good at giving and receiving feedback and providing coaching to the team.
• Understand multiple Agile processes and apply them appropriately to help the team (not just focused on Scrum or Kanban or something else).
• Have experience with bleeding-edge data platform capabilities.
• You understand that Dev Ops is a culture and way of thinking, and you bring a service-minded, customer-focused way of doing things.
• You are a servant leader - you…