Senior IT Specialist

Senior IT Specialist role at InterScripts, Inc. based in Chantilly, VA. InterScripts is an information technology business established in 2017 providing technology and platform-enabled services and solutions. Historically, we have enabled our customers to realize value from their technology and resources through Managed Services, Archival Solution, EHR, ERP, Advisory, Virtual Care, Technology, Application Development, and Cybersecurity services. InterScripts also has substantial experience delivering Technology and Platform Enabled solutions to commercial, public sector, and government entities.

We are an ISO 27001, 9001 CMMI 3 and SOC 2 certified organization, signifying our ability to lower the risks for our clients’ application modernization efforts, custom development, support, operations, and MSP projects.

PROJECT NAME:
Public Engagement Unit Systems

HRA

JOB TITLE:

Senior IT Specialist_1

PROJECT

DESCRIPTION:

We seek to have an impact by proactively reaching individual residents and helping them access services for which they are eligible. We use innovative public awareness and grassroots organizing techniques; assign teams of experienced outreach specialists to help residents find and receive resources available with a particular focus on vulnerable, low-income residents. Complemented by building broad awareness campaigns, the program has built a strong model that has been applied to a variety of unique challenges enabling government to change the way in which their constituents receive service.

• Respond timely to service-desk tickets and keep up to date electronic notes
• Perform onsite or remote diagnosis and resolution of complex hardware and software problems
• Hardware support includes assembly, repairing, relocation and deployment of desktop computers, network printers, monitors, telephony and output devices
• Provide technical assistance and limited over the shoulder training to end users
• Provision and terminate Google Workspace Cloud accounts
• Manage user accounts, profiles and privileges in various tools
• Maintain the integrity of the technology inventory system
• Travel to other work sites when required
• Work with vendors to perform troubleshooting
• Perform special projects and initiatives as assigned
• Perform new and replacement desktop deployments
• Other duties and responsibilities as required
• Configure, maintain, and troubleshoot Verizon Call Center platform for IVR, routing, virtual hold, screen pops

• Minimum 2 Years Knowledge of service desk functions and operations
• Minimum 2 Years Windows 10, MAC OS, MS Office 2010/2013/2016, O365
• Minimum 2 Years Knowledge of Android and IOS devices
• Minimum 1 Years Mac Book laptop support experience
• Minimum 1 Years A+ Certification
• Minimum 1 Years Experience with Active Directory, DNS, DHCP, TCP/IP and LAN/WAN

• 1 Years Strong knowledge of Remote Desktop Protocol
• 1 Years Network+ Certification
• 1 Years Knowledge of Google Workspace
• 1 Years IT Asset Management experience
• 1 Years Working knowledge of Service Now
• 1 Years Working knowledge of Jira
• 1 Years Working knowledge of Amazon Web Services (AWS)
• 1 Years Working knowledge of Microsoft Azure

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting