Helpdesk, Network & Office Services Support Specialist

# Helpdesk, Network & Office Services Support Specialist## Company Description
** Expert Institute is a high-growth legal services firm that empowers attorneys by connecting them with the nation’s leading subject-matter experts. We are a mission-driven organization that thrives on collaboration, innovation, and performance. Our culture is built on mutual support, excellence, and shared success—we win best as a team.**##

Job Description
** Position Overview
**** We are seeking a reliable, resourceful, and service-oriented Helpdesk, Network & Office Services Support Specialist to join our Milwaukee team. This role ensures seamless day-to-day IT operations and maintains a smooth, professional office environment.
**** You will provide hands-on technology support to approximately 75 Milwaukee-based colleagues who work in-office five days a week, as well as remote support for ~75 colleagues nationwide and ~25 team members in our New York City office. You will also collaborate with the HR & Office Manager on facilities, supplies, and office coordination, stepping in as their backup when needed.
**** Key Responsibilities
**** IT Support & Network Operations**
* ** Serve as the primary point of contact for in-person IT support in the Milwaukee office.**
* ** Provide responsive remote technical assistance for employees in the New York office and remote locations across the U.S.**
* ** Provision, configure, and maintain laptops and endpoint devices for onboarding and ongoing use.**
* ** Manage user accounts across platforms, including Google Workspace, Zoom, and others—handling setup, permissions, and terminations.**
* ** Monitor, troubleshoot, and maintain local Wi-Fi and network infrastructure; escalate and coordinate with vendors as needed.**
* ** Support conference room A/V systems and video conferencing tools.**
* ** Implement and maintain endpoint security measures and system updates; track IT assets and inventory.**
* ** Document troubleshooting procedures and contribute to the internal knowledge base.**
* ** Support technology upgrades and assist with IT projects in collaboration with the broader IT team.
**** Office Services & Facilities Support**
* ** Partner with the HR & Office Manager to maintain a clean, functional, and welcoming office environment.**
* ** Assist with day-to-day office operations such as vendor coordination, supply management, and workspace setup.**
* ** Support onboarding and offboarding logistics, including desk preparation, welcome kits, and access credentials.**
* ** Act as a partner for facilities-related issues and general office needs.**
* ** Serve as the point person for office services in the absence of the HR & Office Manager.**## Qualifications
** Required**
* ** 2–4 years of IT support experience in both in-person and remote environments.**
* ** Proficiency with Google Workspace administration and desktop support for macOS and Windows.**
* ** Basic knowledge of network configuration and Wi-Fi troubleshooting.**
* ** Excellent organizational skills and a service-oriented approach.**
* ** Ability to work independently, prioritize tasks, and pivot between technical and administrative duties.**
* ** Strong interpersonal communication and problem-solving skills.
**** Preferred**
* ** Experience with identity and access management platforms (e.g., Okta, Jump Cloud).**
* ** Familiarity with MDM and endpoint security tools.**
* ** Compliance monitoring software like Vanta**
* ** Previous exposure to facilities or office management responsibilities.**
* ** Comfort with collaboration tools such as Zoom, Salesforce, and Google Meet.**
* ** Troubleshooting Nest cameras and Sonos speakers as well as wall-mounted screens.
**** Work Environment
**** This is a fully on-site role based in the historic Third Ward of Milwaukee, Monday through Friday. Occasional after-hours support may be required for urgent IT needs or scheduled maintenance. The position offers a high level of visibility and engagement with teams across departments and locations. Quarterly travel to the New York office is expected, with occasional additional travel as needed.
**** Benefits:**
* ** Team lunch on Wednesdays, as well as occasional outings that are intended to build connections**
* ** Strong health, dental, and vision options as well as a significant 401(k) match**
* ** Unlimited PTO after two years of service
**** All your information will be kept confidential according to EEO guidelines.
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