Support Analyst - Fidessa trading system

With over 7,000 experts in 20 countries, Talan is a global consulting and technology group dedicated to accelerating our clients' transformation through technology, data, and innovation. We’re proud to be a Certified Great Place to Work and are on track to reach €1 billion in revenue by 2025. At Talan, our philosophy is simple yet powerful:
Positive Innovation
—leveraging technology to benefit people and society.

Join us and be part of meaningful change!

We are seeking a Fidessa Support Analyst with solid experience in listed options trading environments
. This role involves daily interaction with traders and sales on the options desk
, ensuring the reliability of front office systems and rapid issue resolution in a fast-paced environment.

• Provide L1/L2 production support for the Fidessa platform used in listed options trading.
• Monitor trade flows, order routing, drop copies, and exchange connectivity.
• Work closely with traders and sales to troubleshoot real-time issues
  .
• Coordinate with development and infrastructure teams during incidents, releases, and upgrades.
• Communicate clearly with stakeholders during incidents and planned outages.
• Ensure compliance with internal IT policies and regulatory requirements (e.g., CAT reporting).

Must-have:

• 3+ years' experience in a trading floor support role
  , ideally with listed options
  .
• Understanding of Fidessa OMS/EMS or similar and its application to options workflows.
• Familiarity with US options market structure, exchanges (CBOE, ISE, etc.), and routing logic.
• Solid SQL skills and comfort with UNIX/Linux environments.
• Strong communication and incident management skills.

Nice-to-have:

• Experience with regulatory reporting (CAT, OATS).
• Knowledge of network and FIX protocol troubleshooting.
• Background in scripting (e.g., Python, Shell).
• ITIL certification or familiarity with ITSM tools (Jira, Service Now).

Technical skills required:

• Competency in SQL and databases (Oracle, Microsoft Sql Server , Sybase)
• Knowledge on Client/Server application
• Comfortable working on Windows/Unix environments
• Agile development methodologies and tools (Jira, Service Now, GIT)

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• 💵 The yearly salary range for this role is USD
• 💸401(k) retirement plan with company matching
• 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 📴8 paid holidays + 5 sick days + 2 personal days per year
• ❤️🩹Company health, dental, and vision insurance plans + FSA
• 🦺Voluntary STD and LTD

All your information will be kept confidential according to EEO guidelines.