Guest Service Agent - Waldorf Astoria

After undergoing a transformative restoration,Waldorf Astoria New York  (Use the "Apply for this Job" box below). hilton com/en/hotels/nycwawa waldorf astoria new york/ is set to reignite its magnetic allure Waldorf Astoria New York   hilton com/en/hotels/nycwawa waldorf astoria new york/ is seeking a
** Guest Service Agent
** to unveil a new era of luxury which embodies the spirit of New York City

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership  In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations

A
** Guest Services Agent
** is responsible for warmly welcoming, registering, and checking out guests, all while exemplifying the highest standards of luxury service and contributing to the hotel's ongoing success in achieving Forbes 5 star standards  The role involves anticipating guest needs, personalizing service, and creating moments of surprise and delight that exceed expectations, ensuring the utmost satisfaction for each guest

** What will I be doing?*
* As a
** Guest Services Agent** , you will be at the forefront of delivering exceptional, personalized guest experiences  You will play a pivotal role in creating lasting impressions while ensuring seamless check in and check out processes, all in line with our commitment to Forbes 5 star service standards  Specifically, you will be responsible for the following tasks, executed to the highest standards of luxury hospitality:

+ Warmly greet and expertly register guests, ensuring all registration processes are executed flawlessly, including verifying guest information, confirming room rates, offering room selections, coding electronic keys, and presenting a curated welcome packet  You will also ensure guests are familiar with the location of their rooms or arrange for a bell person to assist
+ Anticipate guest needs and provide personalized assistance during check out, ensuring all services and charges are accurately processed  This includes handling payments, credit and debit transactions, processing gift certificates, and converting foreign currency
+ Demonstrate comprehensive knowledge of hotel services, including room categories, rates, packages, promotions, and local area attractions  Answer guest inquiries with professionalism and ensure guests are fully informed about the hotel's offerings
+ Utilize up selling techniques to elevate the guest experience, promoting exclusive hotel services and amenities to enhance each guest's stay and drive revenue
+ Respond proactively to guest requests with a genuine sense of care and urgency, resolving any issues with the highest level of courtesy, efficiency, and hospitality
+ Handle guest complaints with tact and professionalism, conducting research, offering solutions, and negotiating resolutions that leave guests feeling valued and heard
+ Effectively manage guest messages, ensuring timely delivery and responsiveness to guest communications
+ Engage with guests by name, fostering a warm and personalized connection that creates a sense of belonging and elevates their overall experience

You will be a vital part of our luxury service team, contributing to the achievement of our goal of Forbes 5 star status by upholding the highest standards of excellence, anticipating guest needs, and delivering service that consistently exceeds expectations

** Classification:
** Full Time

** Shift:
** Various - must be available to Overnights, Weekdays, Weekends, and Holidays

** Pay Rate:
** The pay rate for this role is _ $30 9833   $41 3111 and is based on applicable and specialized experience_

** Union Position:
** This position is part of the Local 6 Union which requires complete open availability  We are not able to accommodate schedule restrictions and full time hours arenotguaranteed  Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established   You must be comfortable with a schedule and hours that may vary from week to week

** What are we looking for?*
* We are looking for a
** Guest Services Agent
** who is committed to upholding the elevated standards of service expected at our Forbes 5 Star hotel  This role involves not only performing traditional front desk duties but also proactively engaging with guests to deliver a highly personalized and memorable experience  You will be the first point of contact for guests, creating a warm welcome, anticipating their needs, and ensuring their stay exceeds expectations  By using your unique ability to connect with each guest, you will play a key role in creating surprise and delight moments that align with our commitment to…