Wine Manager

COTE, the carnivorous vision of proprietor Simon Kim, blends the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. The result is a unique, convivial and interactive atmosphere, accompanied by the highest quality USDA Prime beef, an impeccable 1200+ label wine list, and a suite of classic-but-creative cocktails

Smokeless grills in every table, combined with cuts from our in-house dry aging room, ensure that every morsel of steak is hot, fresh, and caramelized every bite. COTE is NEW YORK CITY'S first Korean Steakhouse.

Job Summary:

The Wine Manager is a dynamic hospitality professional responsible for all aspects of the customer experience at COTE, with a special focus on operating the wine program. They are involved in service daily, interacting positively with all dining room and bar customers. They curate a best in-class wine program, lead all team members in running an efficient and profitable operation, manage day-today wine operations, maintain high service standards and conditions, and foster a positive environment.

Job duties and responsibilities include, but are not limited to the following:

Hospitality:

• Promotes the core values and culture of COTE, including but not limited to excellence in food and beverage, service, and hospitality.
• Liaises between the FOH and culinary team during service.
• Provides and oversees the service for all VIP customers when on property.
• Develops positive customer relationships and addresses customer service needs. Responds to customer feedback as needed.
• Actively builds long-standing relationships with customers; acts as a cornerstone for Wine Lovers and Wine PX’s.
• Ensures all wines are stored, presented, and served to the required standards.
• Recommends wines to customers based on price, personal taste, and food selection.

Operations:

• Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc.
• Manages hourly employees in their daily responsibilities at COTE, providing clear, effective direction.
• Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed.
• Performs all back office POS functions including employee profile and menu creation.
• Plans, executes and communicates all promotions and company information effectively and efficiently.
• Conducts Department of Health (“DOH”) walk-throughs multiple times per day when on duty to ensure DOH compliance;
  Address all DOH violations immediately.
• Promotes and practices safe work habits, identifies and resolves potential safety hazards;
  Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment.
• Approves any maintenance or repairs needed through the General Manager
• Ensures that all team members are educated on our products and services.
• Ensures that all COTE drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards.
• Participates in community events and helps to ensure corporate social responsibility goals of the company are met.

Staff Management:

• Hire, train, supervise, manage, coach, counsel, and evaluate FOH hourly employees. Develops and inspires the team. Collaborates with the General Manager to make postings for open positions and interviews candidates.
• Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions.
• Consistently monitors, coaches and encourages management team and hourly service employees to meet Company’s service standards.
• Resolves team member or customer conflicts consistent with COTE’s complaint handling guidelines.
• Builds morale and team spirit by fostering a work environment where team members’ input is encouraged.
• Ensures that all team members are educated on Company products and services.
• Prepares sommelier staff schedule for COTE, and/or as directed by the General Manager.
• Responsible for training new employees as assigned

Wine Program

• Maintain a comprehensive and orderly wine list in line with the…