Director of Operations

Insight Global is seeking an experienced and highly organized Director of Operations for our client, a large home care company, dedicated to providing exceptional home health services that prioritize both patient well-being and caregiver support. This client operates at the intersection of compassionate care and operational excellence, ensuring that every member receives the highest quality experience throughout their care journey.

The Director of Operations will be responsible for overseeing and optimizing the operational processes that drive member experience and caregiver engagement. This role focuses on the end-to-end onboarding and care initiation process for members, ensuring compliance with clinical and regulatory requirements, and maintaining seamless coordination with insurance providers. The Director will also oversee the marketing department and play a key role in marketing to members and caregivers, attracting new business, and ensuring operational efficiency across the organization.

This position does not include oversight of finance, billing, IT, HR, compliance, or business development functions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience
- 5+ years of experience managing complex operational workflows ideally in a home care or healthcare setting
- Strong skills in designing, implementing, and improving operational processes.
- Proven ability to lead cross-functional teams and foster a culture of accountability.
- Experience leading and collaborating with marketing departments
- Ability to manage relationships across multiple stakeholders with competing priorities.

Nice to Have Skills & Experience
- Experience in home health industry

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.